16 days old

Senior Software Engineer / Problem Resolution Engineer / Data Scientist

Chicago, IL 60602
  • Job Code
    190063797
  • Jobs Rated
    8th

Senior Software Engineer / Problem Resolution Engineer / Data Scientist

Req #: 190063797
Location: Chicago, IL, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

The Problem Management process is a common approach to improve IT service delivery by driving permanent fix / process improvements to permanently address problems and risks that have been reactively and proactively identified within the environment.  This position plays a critical role within the overall CCB Problem Management function.

The Problem Engineer is part of a team that consists of Problem Managers and Problem analysts.  They will  focus on CCB-owned issues to identify incident and problem trends; communicate with technology owners; and facilitate plans of attack to ensure that CCB reaches its committed goal of preventing problems from occurring and addressing problems in the environment before they cause impact.  This position analyzes incident and problem data and then works to programmatically identify the causes and ensure that plans and actions are in place to eliminate and resolve these issues.  They need to be able to work closely with L2, L3 and L4 teams, use tools and analyze data and logs to help identify what caused the problem, then why it happened and assist with corrective and action items to clean it up.  They will document requirements needed, work with SMEs on design and ensure the delivery of the solution into production.  They will also work with the Problem Analyst and other stakeholders to identify gaps in processes and patterns from a macro view.






Technical skills:


  • Extensive hands-on experience with large enterprise IT organizations

  • Extensive hands-on experience with networks, compute and storage, deep understanding of virtualization, convergence infrastructure, http and application servers, databases, using Linux, UNIX and other operating systems.

  • Extensive experience with mainframe, cloud and open systems interoperability

  • Extensive troubleshooting knowledge on performance, capacity and debugging issues.  Ability to find root cause and answer the “why” it happened.

  • Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical hardware, software, application and operational problems

  • Knowledge of concepts, philosophies and methodologies regarding the design, development and deployment of information technologies with  associated architectural concepts and principles

  • The ability to detect operational and/or technical gaps of applications, servers and networks, and to specify servers and related components needed to meet the  requirements of various business applications

  • Ability to understand the basic tenets of the physical IT system and that system’s relation to the applications

  • Experienced in multiple aspects of IT operations, including monitoring and troubleshooting customer response

  • Extensive experience in one or more of the following

    • Infrastructure: Compute, storage and cloud

    • Middleware: Digital services and capabilities

    • Application: Coding and scripting experience.  SDLC practice

    • Network: Architecture, protocols, routing and network devices with functions

  • Ability to communicate, teach and work with Problem Managers and analysts on technical aspects of the issue to improve overall quality with questions, reviews, action items and other analysis and design work

  • Conduct reviews with technical and analyst resources

  • Great debugging skills, ability to follow clues, where to look, and decipher root cause

  • Experience with monitoring, logging, and debugging tools

  • Understand the different layers of the OSI protocol and how they interact

  • Ability to conduct technical reviews and workshops and keep teams on track

  • Experience working with network probe tools like Wireshark, tcpdump and other network analyzers to debug network packets

  • Experience with APM tools like Dynatrace to debug transactions and latency issues

  • Experience with Splunk and other log analytic tools

  • Knowledge with java, JVMs, application servers, http server, web services and other middleware components

  • Understands SDLC, specifically waterfall and scrum methodologies and devops and agile philosophies

  • Understands ITIL and operational components to identify issues and gaps in processes, drive root cause, and contribute to solving and remediating

  • Ability to document requirements and designs and collaborate with teams to convey the “why”

  • Ability to read metrics, both descriptive and predictive to understand current and future state and trends

  • Other duties as assigned


Qualifications


  • Bachelor’s degree or equivalent experience related to Information Technology

  • 5+ years’ experience in IT Operations

  • 5+ years’ experience in IT process management

  • ITIL foundation certified with at least one intermediate certification

  • Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to

    • Incident management

    • Problem management

    • Change management

    • Configuration management

    • Knowledge management

    • Availability management

    • Continuous improvements

    • Service reporting and KPIs

  • Extensive background in measurement of IT, services, deliverables and inputs

  • Experience in support and maintenance roles

  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease

  • Proficiency in relationship building skills, including the capacity to predict and manage behavior, build and leverage cross functional partnerships within and outside of the organization and leverage influential leadership

  • Ability to influence others at all levels of an organization with proven leadership skills

  • Ability to communicate effectively to team members on regular basis

  • Ability to work cross functional areas to drive continuous improvement

  • Ability to work in challenging and ambiguous environment

  • Ability to use data driven techniques to analyze and interpret data

  • Excellent problem solving skills

  • Data Center, NOC or similar environment experience

  • Proficient in Windows and its Products

  • Basic Computer Skills

  • Prior Technical Support is nice to have

  • Prior Help Desk Support is nice to have

  • Ability to learn and retain information

  • Ability to multi-task efficiently

  • Ability to prioritize workload

  • Able to work independently as well as part of a team

  • Detail oriented

  • Ability to interact with all levels of employees in a professional manner

  • Ability to work autonomously

 

 

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 


Ready to take your career to the next level? Apply today.






Keyword: consumer%20banking

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Jobs Rated Reports for Software Engineer

Posted: 2019-08-05 Expires: 2019-09-04

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Senior Software Engineer / Problem Resolution Engineer / Data Scientist

JPMorgan Chase & Co.
Chicago, IL 60602

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