13 days old

Senior Programmer, Flight Service Web Based Training

American Airlines
Fort Worth, TX
  • Jobs Rated

Location: Integrated Operations Ctr (DFW-IOC0) 
Additional Locations: None
Requisition ID: 20049 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Service Team within the Customer Experience Division. This position will be responsible for designing and developing training programs using Instructional Systems Design principles in support of the American Airlines’ Flight Service training program. Works collaboratively with training management, customers, instructional staff and subject matter experts to understand customer training needs and create effective, skills based training solutions.


Specifically, you’ll do the following:

  • Performs training needs assessments and analyze results to determine training needs and performance gaps
  • Designs and develops web based training materials to meet Flight Service training requirements
  • Works collaboratively with a diverse team (department managers and supervisors, customer representatives, subject matter experts, instructional staff, program developers) to research, design, develop and implement effective training solutions
  • Provides technical support and resolves complex problems for computer-based training courseware for internal customers
  • Establishes relationships with key business customers and stakeholders
  • Delivers customer focused products and services
  • Takes ownership of assigned projects and does what is necessary to ensure assigned projects are completed on schedule and to department standards
  • Provides timely status updates and reports on assigned projects and organizational performance to supervisor
  • Leads and motivates employees working as a team
  • Ability to work rotating shifts, nights and weekends as necessary
  • Ability to travel


Required Qualifications

  • Bachelors or advanced degree preferred in instructional systems design, training/curriculum development, education, organizational development or a related field 
  • 3 years curriculum development experience years curriculum development experience
  • Experience using ISD principles and the ADDIE process to include adult learning theories, interactive training and learning design, and e-learning design principles
  • Proficient in HTML, ActionScript 3, JavaScript Frameworks/Libraries, CSS
  • Proficient in Microsoft Office, Adobe Creative Cloud products to include Animate, Captivate, Photoshop


Preferred Qualifications

  • ​Previous project management experience
  • Knowledge of Learning Management Systems (LMS) as it relates to packaging and uploading training content
  • Knowledge of FAA, OSHA and other governmental regulations as it relates to training
  • ​Ability to build interpersonal relationships and foster an environment of working together
  • Ability to concurrently handle multiple responsibilities and projects

Additional Locations: None
Requisition ID: 20049 


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Senior Programmer, Flight Service Web Based Training

American Airlines
Fort Worth, TX

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American Airlines
Fort Worth, TX

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