5 days old

Senior Manager, IOC Emergency Planning and Response

American Airlines
Fort Worth, TX 76102

Location: Integrated Operations Ctr (DFW-IOC0) 
Additional Locations: None
Requisition ID: 30524 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

Responsible for the strategic vision and daily management of the Emergency Planning & Response department.  Develops, implements, and manages all facets of the corporate emergency response program, ensuring compliance with all applicable laws/regulations and company goals/objectives and the appropriate level of corporate preparedness.


Specifically, you’ll do the following:

  • Supports the Company’s emergency response in the event of an accident, natural disaster, or other significant event
  • Manages cross-departmental teams and acts as liaison between departments to ensure emergency response preparedness and compliance
  • Directs the research, review, and evaluation of external source materials regarding airline emergency operations/assistance programs
  • Ensures emergency operations and assistance programs are integrated with oneworld, Regional, and codeshare partners’ programs and procedures
  • Directs the development and operation of the emergency response team
  • Evaluates the effectiveness of training to ensure employees company-wide are receiving appropriate training to maintain readiness
  • Ensures emergency operations preparedness of hubs and field stations; directs evaluation of field stations’ emergency preparedness
About To Job (Continued)
  • Updates and coordinates with Legal to file the Company’s emergency response plan with the
  • Department of Transportation and National Transportation Safety Board
  • Manages the Go Team credit card program and all assets of the Emergency Plan
  • Develops and maintains the Company’s Emergency Response Manual
  • Acts as liaison with external organizations such as the NTSB and FAA and industry groups on family assistance matters
  • Develops and schedules company-wide emergency response drills, manifest reconciliation drills, and other ancillary drills periodically to test the readiness and dependability of the Emergency Response Plan
  • Develops and manages the department budget

Required Qualifications

  • Undergraduate degree in relevant field or equivalent work experience/training
  • At least 5 years project management experience, with demonstrated ability to develop and manage cross functional teams to accomplish project objectives
  • At least 5 years-experience in a managerial position with demonstrated leadership abilities
  • Knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
  • Skills in facilitation and formal presentation
  • Excellent oral and written communication skills
  • Ability to work nights, weekends, and holidays as well as domestic and international travel for an extended period of time
  • Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
  • Ability to effectively interact with all levels of employees within the organization from front-line employees to senior leadership
  • Ability to lead and manage during crisis situations
  • Outstanding analytical skills


Preferred Qualifications

  • Previous experience in airline emergency response preferred
  • Bi-lingual
  • 5-7 years prior Leadership experience

Additional Locations: None
Requisition ID: 30524 


Posted: 2019-06-12 Expires: 2019-07-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Manager, IOC Emergency Planning and Response

American Airlines
Fort Worth, TX 76102

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast