6 days old

Senior Manager, CRM

Campus Management
Boca Raton, FL 33433
  • Job Code
    117076438
Campus Management
The Senior Manager, CRM will be responsible for leading an expert team of consultants to implement Campus Management’s (CMC) Campus Nexus: Engage (CRM) solution built on the Microsoft Dynamics 365 platform and its Radius (CRM) application. The Senior Manager will oversee the budgeting, forecasting, staffing, client engagement, and day to day management of CRM implementation projects supported by CMC. Will be expected to be a subject matter expert in CMC’s CRM Solutions and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations.
This position will have overall responsibility for the quality of the service that its team delivers. This will include the development and maintenance of implementation methodologies, processes and the development of team members. The Senior Manager will work closely with Sales, Product Management, Customer Relationship Management, Support Managers, Development Managers, and Customers.

  • Provide overall leadership to support the implementation for Campus Management’s CRM solution projects while being accountable for his or her team’s operational excellence and customer satisfaction.
  • Review project scope and project plans.
  • Define resource loading and skill requirements to meet company deadlines and objectives.
  • Oversee the scheduling of work assignments to ensure the effective utilization of available resources.
  • Participate and/or lead quality management reviews including designs, prototypes and other stages of a project to ensure requirements are fulfilled.
  • Build and maintain strong customer relationships.
  • Review product documentation and collateral.
  • Coordinate training as required for team members.
  • Provide direction for deployment and change management activities as needed.
  • Manage project risks by anticipating deployment issues and provide immediate resolution or escalation as required.
  • Work collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.
  • Ensure quality standards are adhered to and documented processes are followed in day-to-day activities.
  • Conduct periodic reviews of the quality processes and implement corrective actions as appropriate.
  • Possess skills to architect solutions that deliver results for our clients.
  • Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements.
  • Function as a subject matter expert for application design, feature optimization, availability, scalability, user experience, visualization, and data integrity.
  • Develop functional specification designs including the definition of functional requirements and business scenarios.
  • Over 10 years of experience in Professional Services, Consulting and Project Management implementing and/or managing Constituent Relationship Management Systems.
  • 5+ years of Higher Education experience is required.
  • Successful history of managing a team of professional consultants focused on excellent customer satisfaction.
  • BS Degree in Business or related field; MBA preferred.
  • MS SQL, MS Office Suite (Word, Excel, PowerPoint) and MS Project.
  • Strong oral and written communication skills; effective interpersonal skills.
  • Demonstrated skill in critical thinking and problem-solving.
  • An ‘action orientation’ and ‘sense of urgency’ in service delivery and everyday activities.
  • Assertively takes on challenging responsibilities and holds self accountable for results and performance.
  • Excellent communication/interpersonal skills. Ability to manage multiple assignments.
  • Travel may be required 25%-50%.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI117076438

Campus Management<div>The Senior Manager, CRM will be responsible for leading an expert team of consultants to implement Campus Managements (CMC) Campus Nexus: Engage (CRM) solution built on the Microsoft Dynamics 365 platform and its Radius (CRM) application. The Senior Manager will oversee the budgeting, forecasting, staffing, client engagement, and day to day management of CRM implementation projects supported by CMC. Will be expected to be a subject matter expert in CMCs CRM Solutions and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations. </div> <div> </div> <div>This position will have overall responsibility for the quality of the service that its team delivers. This will include the development and maintenance of implementation methodologies, processes and the development of team members. The Senior Manager will work closely with Sales, Product Management, Customer Relationship Management, Support Managers, Development Managers, and Customers.</div> <p> </p> <ul> <li>Provide overall leadership to support the implementation for Campus Managements CRM solution projects while being accountable for his or her teams operational excellence and customer satisfaction.</li> <li>Review project scope and project plans. </li> <li>Define resource loading and skill requirements to meet company deadlines and objectives.</li> <li>Oversee the scheduling of work assignments to ensure the effective utilization of available resources.</li> <li>Participate and/or lead quality management reviews including designs, prototypes and other stages of a project to ensure requirements are fulfilled.</li> <li>Build and maintain strong customer relationships.</li> <li>Review product documentation and collateral. </li> <li>Coordinate training as required for team members. </li> <li>Provide direction for deployment and change management activities as needed.</li> <li>Manage project risks by anticipating deployment issues and provide immediate resolution or escalation as required. </li> <li>Work collaboratively with internal departments (i.e. Development Project Managers, Product Management, Client Services, Marketing, The Learning Center, etc.) to properly leverage resources to address customer needs.</li> <li>Ensure quality standards are adhered to and documented processes are followed in day-to-day activities.</li> <li>Conduct periodic reviews of the quality processes and implement corrective actions as appropriate.</li> <li>Possess skills to architect solutions that deliver results for our clients.</li> <li>Interface with customer project stakeholders, including C-level management and directors, to elicit business and functional requirements.</li> <li>Function as a subject matter expert for application design, feature optimization, availability, scalability, user experience, visualization, and data integrity.</li> <li>Develop functional specification designs including the definition of functional requirements and business scenarios. </li> </ul> <ul> <li>Over 10 years of experience in Professional Services, Consulting and Project Management implementing and/or managing Constituent Relationship Management Systems.</li> <li>5+ years of Higher Education experience is required. </li> <li>Successful history of managing a team of professional consultants focused on excellent customer satisfaction.</li> <li>BS Degree in Business or related field; MBA preferred.</li> <li>MS SQL, MS Office Suite (Word, Excel, PowerPoint) and MS Project.</li> <li>Strong oral and written communication skills; effective interpersonal skills.</li> <li>Demonstrated skill in critical thinking and problem-solving.</li> <li>An action orientation and sense of urgency in service delivery and everyday activities.</li> <li>Assertively takes on challenging responsibilities and holds self accountable for results and performance.</li> <li>Excellent communication/interpersonal skills. Ability to manage multiple assignments.</li> <li>Travel may be required 25%-50%. </li> </ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. <img src="https://analytics.click2apply.net/v/G7aKKDuaYqjbFpLZiqQmR"> <p>PI117076438</p>

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Posted: 2020-01-14 Expires: 2020-02-14

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Senior Manager, CRM

Campus Management
Boca Raton, FL 33433

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