9 days old

Senior Manager, Crew Scheduling Flight Attendant Support Team

American Airlines
Fort Worth, TX

Location: Integrated Operations Ctr (DFW-IOC0) 
Additional Locations: None
Requisition ID: 19713 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job falls in the Crew Scheduling Team within the Integrated Operations Division. This position will be responsible for leading the team that represents Flight Attendant Crew Scheduling and Tracking with other American Airline crew stakeholders (i.e. Labor, Crew Planning, Legal, Finance, IT, etc.) as well as with the Association of Professional Flight Attendants (APFA).  This job also manages all projects related to Flight Attendants within the Crew Scheduling organization and partners with Crew Scheduling Training to ensure that all training materials are compliant with current contracts and agreed upon practices.


Specifically, you’ll do the following:

  • Demonstrates American Airlines Leadership attributes of Caring, Collaboration, Results Oriented, Development, and Future (challenge the status quo)
  • Oversees and directs the Flight Attendant support team providing support to all Pilot Crew Scheduling and Tracking stakeholders
  • Leads all research and responses to close compliance requests from the Association of Professional Flight Attendants (APFA), Flight Department, and individual crew members
  • Participates in Flight Attendant contract negotiations on behalf of Crew Scheduling
  • Collaborates with IT providing business requirements for Flight Attendant projects and implementation
  • Manages the Crew Scheduling Training team in development and facilitation of training material, as needed
  • Leads activity associated with the automation and implementation of the Flight Attendant JCBA
  • Develops presentations and various materials associated with crew contracts
  • Coordinates and attends all contract compliance meetings with APFA including (but not limited to) call reviews, and Crew Compensation inquiries


Required Qualifications

  • Bachelor’s degree in a relevant field or equivalent experience/training
  • 7 years’ experience in Crew Scheduling or Crew Resource environment


Preferred Qualifications

  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Knowledge of Flight Attendant Collective Bargaining Agreement and other relate documents
  • Knowledge of airline applications
  • Knowledge of quality management, program analysis skills and testing techniques
  • Knowledge of FOS SABRE
  • Demonstrated ability to lead based upon the American Airlines leadership model
  • Ability to work with minimal supervision
  • Ability to be flexible and capable of adapting to constant change

Qualifications (Continued)

Preferred Qualifications (Continued)

  • Ability to prioritize tasks and handle tasks concurrently
  • Ability to speak with crewmembers regarding contractual and FAR assignments
  • Ability to prepare and deliver written and verbal presentations
  • Ability to use reference materials and other resources to complete tasks
  • Ability to effectively facilitate meetings
  • Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
  • Ability to maintain composure in a stressful environment
  • Ability to work and collaborate with all levels of management and union groups
  • Ability to report to work on a regular and timely basis
  • Strong Customer service focus (internal and external)
  • Excellent analytical thinking and problem-solving abilities

Additional Locations: None
Requisition ID: 19713 


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Senior Manager, Crew Scheduling Flight Attendant Support Team

American Airlines
Fort Worth, TX

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Senior Manager, Crew Scheduling Flight Attendant Support Team

American Airlines
Fort Worth, TX

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