1+ months

Senior Manager, Benefits Delivery

American Airlines
Fort Worth, TX

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 19729 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Benefits Delivery Team within the People/HR Division. Responsible for the performance of outsourced benefits delivery comprised of contact centers, compliance and all other benefits administration functions.


Specifically, you’ll do the following:

  • Maintains and builds key relationships with all internal stakeholders with an interest in the administration of AA benefits
  • Monitors vendor compliance with contractual obligations and Service Level Agreements, including HIPAA and privacy compliance
  • Builds relationships with union and internal labor leadership and resolves complicated day to day and contractually related benefits issues
  • Develops and reviews benefit communications and presentations
  • Leads high visibility projects and initiatives with tight timelines and complex requirements
  • Represents the benefits organization in cross-departmental projects
  • Ensures appropriate operational functions associated with benefits including HRIS, payroll and reporting functions
  • Spearheads performance improvement initiatives, both internal and external, in partnership with vendors to enhance the overall employee experience
  • Negotiates third party contracts and responsible for change order management
  • Leads a team of professionals responsible for executing on the above noted objectives


Required Qualifications

  • Bachelor’s degree in relevant field or equivalent experience/training
  • 2 years managing large team member facing vendors


Preferred Qualifications

  • Advanced proficiency in Microsoft Office Applications
  • Advanced knowledge of benefits delivery trends, regulations and best practices
  • Experience with Payroll and/or HRIS implementations
  • SPHR, PHR and/or CEBS certification
  • Ability to foster and maintain working relationships with cross functional teams, unions and vendors
  • Ability to lead and develop highly effective teams
  • Ability to enhance team member processes and procedures through continuous improvement initiatives
  • Ability to be proactive and able to work with limited direction to prioritize tasks under narrow time limitations, and appropriately communicate changes and progress
  • Ability to effectively handle resistance
  • Ability to think critically
  • Team player who is calm and effective while working in a fast-paced environment
  • Driven to achieve excellence: holds high standard of quality for self and others, strong goal orientation
  • Proven track record handling and maintaining highly confidential information

Additional Locations: None
Requisition ID: 19729 


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Senior Manager, Benefits Delivery

American Airlines
Fort Worth, TX

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American Airlines
Fort Worth, TX

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