10 days old

Senior Customer Market Research Analyst

JPMorgan Chase & Co.
Lewisville, TX 75057
  • Job Code
    190105450
  • Jobs Rated
    108th

Senior Customer Market Research Analyst

Req #: 190105450
Location: Lewisville, TX, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

The Senior Customer Market Research Analyst will support Sustained Engineering (SE) within Global Technology Infrastructure on user research methodology and will help to improve the user experience of SE’s products and services.  The main focus of the role will be to collaborate with internal clients to understand business objectives and to create research plans defining project goal and recommended research methodology.  The role will also be involved in the execution of end-to end research initiatives, such as script development, facilitation, data analysis and report presentation.  Other responsibilities will include formulating survey questions using internal survey tools, conducting internal customer research such as focus groups, usability tests and contextual interviews, developing data driven personas and, constructing journey and empathy maps.

This role requires a wide variety of strengths and capabilities, including: 


  • 3-5 years hands on product design and research experience in product development
  • Strong experience in various research methods with ability to make recommendations for best approach
  • Understanding and documenting system and data processes flows
  • Experience with writing questionnaires, scales and analyzing survey data
  • Experience with contextual interviews, focus groups, usability tests, card sort studies, and heuristic evaluations
  • Strong written and verbal communication skills
  • Experience working in multi-disciplinary teams across the globe
  • Experience with Qualtrics strongly preferred.
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  


Keyword: card%20services

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Jobs Rated Reports for Market Research Analyst

Posted: 2019-11-26 Expires: 2019-12-26

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Senior Customer Market Research Analyst

JPMorgan Chase & Co.
Lewisville, TX 75057

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Market Research Analyst
108th2018 - Market Research Analyst
Overall Rating: 108/220
Median Salary: $63,230

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