20 days old

Senior Associate -Technical Content Writer

JPMorgan Chase & Co.
Wilmington, DE 19801
  • Job Code

Senior Associate -Technical Content Writer

Req #: 190096466
Location: Wilmington, DE, US
Job Category: Digital
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Job Description

We are undertaking an aggressive digital transformation agenda by building on the success of our current mobile and online service offerings to expand further into the API products space. Our API strategy is key to delivering on this mission.  The goal is to position JPMorgan Chase as the undisputed leader in API products catered to the developer community across the entire span of digital financial services. Through the power of APIs, we aim to enable highly personalized financial services delivery and real time experiences across both Chase and 3rd party digital properties.

The Digital Product team is seeking a qualified Technical Content Writer to craft compelling, detailed, and accurate technical content for our software developer community. This content is to help them understand the technology products available to them and how they can leverage our APIs to ultimately be more productive in their jobs. The successful candidate will work closely with engineering and product management across the organization to create and implement high quality content and technical documentation related to our APIs. The qualified candidate will also support the launch of these API products into the Chase Developer Portal. This portal is the center of the JPMorgan Chase Developer Ecosystem.

Primary Responsibilities:

  • Create and maintain content and documentation for software developers including API technical documentation, step by step guides, product overview guides, and API solutions related content
  • Work with the engineering and product teams to understand the features and functionalities of our APIs
  • Convert conversations and learnings into top-grade content for publication on the Chase Developer Portal
  • Collaborate with Legal, Marketing, and other internal reviewers to approve content for public release
  • Uncover improvement opportunities and then work cross-functionally with internal stakeholders to improve the existing APIs’ content
  • Understand the needs of developers and help the organization deliver a best-in-class experience to this audience
  • Enable intuitive and impediment free integration of our APIs by software developers

This position will provide a unique opportunity to work with the developer and third party community as well as across functions internally (i.e. payments, account opening, servicing) to build and deliver products for millions of Chase consumers, small businesses and strategic partners.

  • At least 5 years’ experience in a content writer role, or equivalent
  • Have software documentation related experience and a service mindset
  • Ability to be succinct and create customer focused content
  • Self-motivator and driven
  • Excellent team player
  • Ability to multi-task
  • Ability to adapt and thrive in a fast-paced, changing environment
  • Experience working with cross-functional teams
  • BA/BS degree or equivalent experience required
  • Keen editorial eye
  • Capability to synthesize information from disparate sources into a cohesive output

Nice to have:

  • Understanding of product and software development and the ability to work in an Agile environment
  • Familiarity with OpenAPI 2.0, a.k.a Swagger YAML file formats

Keyword: consumer%20banking


Posted: 2019-10-24 Expires: 2019-11-23

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Senior Associate -Technical Content Writer

JPMorgan Chase & Co.
Wilmington, DE 19801

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