26 days old

Senior Associate Information Systems (IS) Business Analyst - Software Asset Management

Amgen
Tampa, FL 33602
  • Job Code
    117524374
Amgen

Job ID: R-91883
Location: Tampa, FL, US 33602

This position will be a multifaceted role as part of an expanded Software Asset Management (SAM) team within Amgen's Information Systems (IS) organization. You will focus on SAM license analysis and software optimization initiatives across the enterprise, with the opportunity to develop and implement recommendations for license cost savings and license optimization. Responsibilities will shift from project design / transition activities to "steady state".

Role Responsibilities:

The analyst will collect information and license capabilities to use in assessing, identifying, and implementing software optimization opportunities across the software lifecycle. Specific areas include (but are not limited to): new project demand, software acquisition, software requests, software deployment and maintenance, and end of life / retirement. Software may be deployed in the cloud as well as on-premise, across Amgen globally.

License analysis responsibilities include:
  • You will understand and apply software license rules for major software publishers
  • Understand software licensing across cloud and on-premise deployments
  • Generate, review, monitor, and analyze software consumption and entitlement data
  • Identify potential license issues and opportunities for SAM improvement
  • Use and configure SAM tools for monitoring, reporting, and automation
  • Calendar and host SAM governance meetings, clearly detailing agendas and meeting minutes
  • Conduct monitoring and determine license alignment for specific publishers
  • Communicate and advise on complex license rules related to regular governance activities with project teams, service owners, and system owners
  • Build exception handling guidelines, critical issue guidelines, and other operational controls which would promote license consistency and standard methodologies
  • Analyze reports and engage with end users if challenges or issues are identified
  • Review, track, manage, and close SAM tickets in a timely manner
  • Monitor and keep current publisher license rules and license changes
  • Independently keep up-to-date on SAM tools including review of release notes and training materials
  • Many of these tasks will require working with outsourced service providers during project activities as well as during "steady state". will also be required to identify, measure, and assess key data to ensure SAM is working accurately and to recommend and implement corrective measures. A focus on data delivery and development of continuous improvement actions will be meaningful success criteria for this position.
  • Attend, facilitate, and/or lead meetings of multi-functional IS and service provider attendees.


Basic Qualifications

  • Master's degree
  • OR
  • Bachelor's degree & 2 years of directly related experience
  • OR
  • Associate's degree & 6 years of directly related experience
  • OR
  • High school diploma / GED & 8 years of directly related experience


Preferred Qualifications:

  • 5 plus years of direct experience in SAM
  • The position requires a deep understanding of publisher license rules, SAM standard methodologies, and SAM tools to drive software monitoring, optimization and ensure compliance.
  • Direct experience with SAM tools (e.g. ServiceNow, Flexera, SNOW, or similar tools), SAM report generation, and interpreting license data
  • You should have license analysis and data analysis skills
  • Knowledge of industry standard software license models, software contracts, and SAM best practices
  • Experience analyzing, monitoring, and reporting on SAM data
  • Experience in handling service request tickets in major ticketing systems
  • Outstanding ability to work in a proactive, forward thinking manner while balancing a fast-paced environment with multiple priorities and competing demands
  • Able to coordinate and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Experience with audits
  • Demonstrates ability to successfully negotiate with clients
  • Regulatory processes and controls experience
  • ITIL Certification
  • Strong presentation, interpersonal, verbal, and written communication skills


Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. The Research organization is the innovation engine discovering and developing next generation of innovative medicines to meet unmet medical needs.



    Join Us

    If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

    Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

    As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

    Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

    PI117524374

    <b>Amgen</b><br/><br/><b>Job ID: </b>R-91883<br/><b>Location: </b>Tampa, FL, US 33602<br/><br/>This position will be a multifaceted role as part of an expanded Software Asset Management (SAM) team within Amgen's Information Systems (IS) organization. You will focus on SAM license analysis and software optimization initiatives across the enterprise, with the opportunity to develop and implement recommendations for license cost savings and license optimization. Responsibilities will shift from project design / transition activities to "steady state".<br><br><b>Role Responsibilities:</b><br><br>The analyst will collect information and license capabilities to use in assessing, identifying, and implementing software optimization opportunities across the software lifecycle. Specific areas include (but are not limited to): new project demand, software acquisition, software requests, software deployment and maintenance, and end of life / retirement. Software may be deployed in the cloud as well as on-premise, across Amgen globally.<br><br>License analysis responsibilities include:<br><ul><li>You will understand and apply software license rules for major software publishers</li><li>Understand software licensing across cloud and on-premise deployments</li><li>Generate, review, monitor, and analyze software consumption and entitlement data</li><li>Identify potential license issues and opportunities for SAM improvement</li><li>Use and configure SAM tools for monitoring, reporting, and automation</li><li>Calendar and host SAM governance meetings, clearly detailing agendas and meeting minutes</li><li>Conduct monitoring and determine license alignment for specific publishers</li><li>Communicate and advise on complex license rules related to regular governance activities with project teams, service owners, and system owners</li><li>Build exception handling guidelines, critical issue guidelines, and other operational controls which would promote license consistency and standard methodologies</li><li>Analyze reports and engage with end users if challenges or issues are identified</li><li>Review, track, manage, and close SAM tickets in a timely manner</li><li>Monitor and keep current publisher license rules and license changes</li><li>Independently keep up-to-date on SAM tools including review of release notes and training materials</li><li>Many of these tasks will require working with outsourced service providers during project activities as well as during "steady state". will also be required to identify, measure, and assess key data to ensure SAM is working accurately and to recommend and implement corrective measures. A focus on data delivery and development of continuous improvement actions will be meaningful success criteria for this position.</li><li>Attend, facilitate, and/or lead meetings of multi-functional IS and service provider attendees.</li></ul><br><br><b><b>Basic Qualifications</b></b><br><br><ul><li>Master's degree</li><li>OR</li><li>Bachelor's degree & 2 years of directly related experience</li><li>OR</li><li>Associate's degree & 6 years of directly related experience</li><li>OR</li><li>High school diploma / GED & 8 years of directly related experience</li></ul><br><br><b><b>Preferred Qualifications:</b></b><br><br><ul><li>5 plus years of direct experience in SAM</li><li>The position requires a deep understanding of publisher license rules, SAM standard methodologies, and SAM tools to drive software monitoring, optimization and ensure compliance.</li><li>Direct experience with SAM tools (e.g. ServiceNow, Flexera, SNOW, or similar tools), SAM report generation, and interpreting license data</li><li>You should have license analysis and data analysis skills</li><li>Knowledge of industry standard software license models, software contracts, and SAM best practices</li><li>Experience analyzing, monitoring, and reporting on SAM data</li><li>Experience in handling service request tickets in major ticketing systems</li><li>Outstanding ability to work in a proactive, forward thinking manner while balancing a fast-paced environment with multiple priorities and competing demands</li><li>Able to coordinate and schedule tasks, develop realistic action plans incorporating time constraints and task priorities</li><li>Experience with audits</li><li>Demonstrates ability to successfully negotiate with clients</li><li>Regulatory processes and controls experience</li><li>ITIL Certification</li><li>Strong presentation, interpersonal, verbal, and written communication skills</li></ul><br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.<br><br>Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. The Research organization is the innovation engine discovering and developing next generation of innovative medicines to meet unmet medical needs.<br><br><ul></ul><br> <br> Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/X76PXYH2nLePUlR4ueYQ8"> <p>PI117524374</p>

    Categories

    Posted: 2020-01-28 Expires: 2020-02-28

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    Senior Associate Information Systems (IS) Business Analyst - Software Asset Management

    Amgen
    Tampa, FL 33602

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