1+ months

Sanctions Escalations Global Training and Quality Officer

Tampa, FL 33602
  • Job Code

Sanctions Escalations Global Training and Quality Officer

Req #: 190064109
Location: Tampa, FL, US
Job Category: Compliance
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries.  The firm is a leader in Investment Banking, Financial Services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.  Global Financial Crimes Compliance (GFCC) team is part of JPMorgan’s Global Risk and Compliance organization.


The GFCC organization has over 1,900 professionals across the world.  The team is responsible for developing the requirements and standards for the Firm's Enterprise-Wide Anti-Money Laundering and Sanctions Programs.  GFCC is comprised of eight core functions, aligned with the businesses and regional teams.  One of the core functions is Global Sanctions Compliance Investigations & List Screening.


The Sanctions Escalations Initial Review team is the operations group of Global Sanctions Compliance. This global department is responsible for the initial review of transaction screening for potential Money Laundering, Terrorist Financing or Sanctions related activity consistent with global and local standards. The team function covers regulatory driven sanction list or internally developed watch list searches of transactions and account holders looking for designated high risk clients and sanctioned transactions.  This includes the process to determine if there is a true match to a suspect name, review, analysis and decisioning on wire transactions and specific issues escalated to/from internal business units. Validation on positive search results and providing detailed research information to support the resolution of a match.  Providing written and verbal communication on issues with management, the lines of business and Compliance units, performing and reviewing highly sensitive client and transaction search information, reporting, escalating and documenting results. 


The position of the Sanctions Escalations Global Training and Quality Officer supports the global Sanctions Escalations Initial Review team and involves the complete end to end process of training and maintaining quality in this dynamic regulatory environment. 


Core Competencies:


Operational: Transaction review experience with the ability to communicate a strong understanding of regulatory or internal process requirements and tools used.


Training: Ability to work with stakeholders of all levels to conduct thorough needs-analysis and develop both tactical and strategic solutions. Must be comfortable conducting class room & virtual presentations, to include facilitation, and attendance tracking and logging. Strong organization, relationship building, and project management skills as duties include management of multiple pieces of work with various operational partners combined with a, passion to deliver a quality training product and connect with end-users and their objectives.


Responsibilities include, but is not limited to:

  • Work with operational managers, stakeholders, and subject matter experts (“SMEs”) to identify global training needs and gaps
  • Build training content, identify impacted audience, establish call logistics, and lead the delivery.
  • Create engaging learning activities and relevant course content that enhances retention and knowledge transfer
  • Create and maintain criteria to judge learner’s performance and develop needs to include Assessments, Case Studies, and Knowledge Checks
  • Analysis of requirements,  procedures, tools, workflows, regulations and/or other sources to develop training content
  • Maintain course and/or project documentation and course folders – to include attendance, scoring, surveys, and feedback
  • Plan and execution of classroom and/or virtual instructor-led programs
  • Work closely with Risk & Controls, Change Management, and Operational teams to ensure alignment between policies & procedures, requirements, operational work streams, and overall messaging and training delivery
  • Timely completion of post-training admin tasks like attendance, surveys and assessments to feed into metrics and audit point closures
  • Participate in the further development of effective metrics and management information to diagnose issues, risks and target areas for remediation or improvement
  • Analyze and provide feedback to new and updated training and procedure documents before implementation
  • Review the quality of completed cases using pre-defined test scripts which are based on Compliance Supervisory Review standards to ensure global standards are met
  • Present insight and findings via formalized feedback loop process, track and monitor corrections to identified concerns
  • Identify opportunities to engage Communication partners for messaging consistency
  • Write and deliver guidance updates such as procedures and news flashes
  • Attend meetings between different GSC groups to provide insight on Initial Review processes such as Masterlist Committee and calls with Advisory


This position reports to a Global Sanctions Compliance Manager and is an integral of the Global Financial Crimes Compliance responsibilities to protect the organization and to fulfill the Bank's regulatory requirements.  The candidate must have excellent written and verbal communication skills, as well as problem solving acumen - thinking outside the box. Ideal candidates possess leadership, analytical ability, initiative, a solution-oriented consultative mind-set, a thorough knowledge of banking, OFAC, Sanctions processes, service operations, products and systems and the ability to work effectively in a high volume, deadline driven, diverse team/site environment.  GSM system knowledge, regional regulatory knowledge, as well as CSU and CLS organizations is a plus. Ability to work flexible hours is required.  Occasional travel and overtime may be required.


  • Must have 3-5 years of banking experience and at least 3 years of compliance, legal or audit experience is highly desirable.
  • Candidate must have strong written/verbal communication, leadership, solid high volume processing and analytical skills with the ability to work independently on multiple assignments in a deadline driven, regulatory environment.
  • Ability to maintain high quality in a risk intensive environment.
  • Knowledge of SWIFT messaging and payment transactions is preferred.
  • Demonstrate cross-line of business knowledge of banking systems and products.
  • Possess strong computer skills:  Microsoft Office Suite including Excel, Word, Access, Outlook and PowerPoint.
  • AML, OFAC, Sanctions experience is required.
  • Self-reliance and willingness to "own" problems and creatively find solutions.
  • Must be results oriented and have strong organizational skills with the ability to manage multiple priorities. 
  • Excellent project management and presentation skills. 
  • Flexibility to work varying daytime hours to accommodate transactional product and regional deadlines.
  • Ability to work with staff at all levels of the organization
  • A self-starter who possesses intellectual curiosity; proven team player at ease involved in the day to day detail; ability to successfully operate with limited guidance
  • Relevant degree/qualification and/or relevant commercial experience

Keyword: consumer%20banking


Posted: 2019-07-19 Expires: 2019-09-18

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sanctions Escalations Global Training and Quality Officer

JPMorgan Chase & Co.
Tampa, FL 33602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast