6 days old

JPMorgan Chase & Co.
San Francisco, CA 94102
  • Job Code

Digital - Mobile Content Strategist, Vice President

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We’re invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.

Our digital channels support more than 32 million active customers. Nine million customers interact with us daily, making Chase the most visited banking portal in the U.S. Within Consumer and Community Banking, we’re responsible for setting and executing strategies that align with business objectives and drive digital innovation, helping us to establish the best digital banking customer experience in the industry.

The person in this role will:


  • Partner with team members within and outside content to create a comprehensive, discoverable library of design, research and content patterns and best practices
  • Partner with team members to create a robust content taxonomy in the service of a fully-realized library
  • Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products
  • Lead conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, and contribute to larger conversations within the content team to help define ongoing vision for content as a whole
  • Create content strategies for projects and initiatives in their area of focus
  • Partner with content team leadership and other partners to identify areas of opportunity within their area of focus, including process improvements, training opportunities, success sharing, etc.
  • Create strong relationships with partners outside content to be aware of and create solutions for any roadblocks and help promote overall success



The Digital Customer Experience’s Mobile tribe is responsible for enhancing the mobile and tablet experiences for our current and prospective Chase customers. As part of the larger content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. We’re looking for a seasoned content strategist with a proven track record of success, including:

  • Five or more years of experience delivering results in drafting UX/digital content and/or content strategy
  • At least 10 years of experience writing and editing customer-facing content for the digital space.
  • Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects
  • Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide
  • Proactive, solutions-oriented and very attentive to detail
  • Experience adhering to documented standards for copy, including writing according to Chase nuanced voice & tone
  • Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners
  • Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field
  • Management experience (preferred) overseeing other writers, editors or content strategists
  • Experience in content organization, content library creation and/or taxonomy a significant plus

Req #: 190084294
Location: San Francisco, CA US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-14 Expires: 2020-02-15

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JPMorgan Chase & Co.
San Francisco, CA 94102

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