30 days old

Release Manager - 6007146410042019

Uniontown, AR 72955
  • Job Code
    6007146410042019
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EJOB TITLE\u003C/strong\u003E : Release Manager, ADP CSL\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EBASIC FUNCTION :\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThis role is responsible for developing, maintaining, and managing the ADP CSL operational release strategy to ensure proper organizational awareness, preparation and delivery of changes for ADP CSL solutions and services. Working in partnership with Product Marketing and Product Management \u0026 Development, this role will champion the needs of clients and prospects to define the approach, implementation and operational requirements, events, and timing necessary to ensure delivery of new solution and service releases to associates, partners and clients. Working across ADP CSL regions and departments, this role will develop, maintain and administer the process for gathering departmental requirements related to the operational rollout. In addition, the role will provide oversight and management of the project tasks and plan that are required to be completed by assigned departmental associates.\u003C/p\u003E \u003Cp\u003EWith a focus on quality and operational efficiencies, this role assists in managing process improvements; champions the development of tools to improve the delivery of solutions and services; ensures the field is adequately prepared for new solution and service releases; works with aligning with and supporting processes focused on the deployment of new solutions and services to clients \u0026 partners.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EESSENTIAL RESPONSIBILITIES :\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Develop and maintain effective tools and processes that identify and capture departmental requirements and related responsibilities that are required to ensure successful preparation and delivery of new ADP CSL solutions and services. \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Develop and manage project plans taking into account the scope and content of the releases to ensure high quality and timely delivery of new solutions and services to the ADP CSL organization and clients.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Identify, track, and monitor progress and completion of project tasks required to be performed by assigned individuals across multiple business groups (Sales, Marketing, Finance, Legal, Hosting, Implementation, Service, Relationship Management, etc.).\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Continually assess, improve, and streamline the approach for preparation and delivery of service or solution changes by identifying roadblocks and recommending solutions that reduce the cost of delivery while improving timing and efficiency.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Act as the liaison between ADP CSL departments and ADP CSL Product/Marketing regarding operational readiness considerations and requirements.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Develop and demonstrate exceptional operational knowledge of departmental requirements related to the ongoing deployment and delivery of ADP CSL solutions and services. This includes an understanding of the linkages and dependencies between ADP CSL solutions and other ADP offerings.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Develop and maintain release schedule in alignment with the ADP CSL Product Roadmap.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Provide input on opportunities to improve operational effectiveness for ADP CSL departments including implementation, client service, and hosting, as required.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Willing to support relationship managers / service delivery managers and act as the primary client interface, if required, for global delivery initiatives that involve pilots, pre-release, and/or rollout to the client base in the delivery and/or upgrades of new solutions and services. Activities may include selection of client participants, notification and communication with participants (either through relationship managers / service delivery managers and/or directly), development of client testing agreements and scope, and validation/sign-off requirements. \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Prepare and deliver status updates and presentations (oral or written) for senior management to report on progress, risks, and mitigation strategies related to release activities. \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Actively aligns and contributes to the successful completion of ADP CSL IT \u0026 Field Services goals and initiatives.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EREPORTING RELATIONSHIPS :\u003C/strong\u003E\u003C/p\u003E \u003Col\u003E \u003Cli\u003E Supervisor: Director of Integration Management Office\u003C/li\u003E \u003C/ol\u003E \u003Col\u003E \u003Cli style=\u0022margin-left: 0.5in;\u0022\u003E Supervision Received: Minimal\u003C/li\u003E \u003C/ol\u003E \u003Col\u003E \u003Cli\u003E Supervisory Authority: This position will be responsible for the matrix management of associate activities and deliverables across multiple ADP CSL regions and departments.\u003C/li\u003E \u003C/ol\u003E \u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EQUALIFICATIONS\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E \u003Col\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Education: Bachelor\u0027s Degree in Business Administration or other related field and the resultant knowledge and experience from 8 -- 10 years of operational experience, including 3 -- 5 years supervising a staff of exempt-level professionals. Advanced degree(s) is a plus\u003C/li\u003E \u003C/ol\u003E \u003Col\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Experience: \u003C/li\u003E \u003C/ol\u003E \u003Cul\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Proven delivery in operational efficiency with high quality.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Proven experience developing process flows and identifying process improvements. \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Strong ADP CSL product and service background. \u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Collaborative skills with the ability to manage individuals within a matrixed environment.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Strong communication (verbal and written) and influence skills.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E High level of responsibility, self directed.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Project Management skills - direction and facilitation of projects.\u003C/li\u003E \u003Cli style=\u0022margin-left: 0.25in;\u0022\u003E Exceptional client communication skills.\u003C/li\u003E \u003C/ul\u003E \u003Col\u003E \u003Cli\u003E Skills: This resource will require excellent presentation skills to facilitate decision-making by senior management after analyzing alternatives available to deliver agreed upon operational and related product initiatives. The main focus groups for this resource\u0027s responsibility are ADP CSL Marketing, ADP CSL Development, and Regional Senior staff. This resource will need excellent facilitation skills to work with across the various business units groups to drive product requirements and enhancements to delivery. In addition, this resource will routinely exercise judgment and make recommendations for specific courses of action based on trade-offs between business opportunities and risks. This resource will need the skill to manage long-term decisions, bring initiatives to fruition, and measure the return on investment. \u003C/li\u003E \u003C/ol\u003E \u003C/div\u003E \u003CP\u003E\u003CDIV\u003E* Strong knowledge of payroll processing and/or configuration\u003CBR\u003E* Knowledge of operational models and related resource allocations, products and processes\u003CBR\u003E* Ability to work under pressure while constantly meeting deadliness\u003CBR\u003E* High level of accountability and ownership to deliver against committed results and planning\u003CBR\u003E* Strong organizational and time management skills with the ability to effectively prioritize work and multi-tasks\u003CBR\u003E* \u0027Self-starter\u0027 with the ability to work effectively under limited supervision\u003CBR\u003E* Problem solving- and strong analytical skills, attention to detail\u003CBR\u003E* Efficient in English language and excellent written and verbal communication skills \u003CBR\u003E* Customer service focused\u003CBR\u003E* Ability to work flexible hours when required (specifically to attend team calls etc)\u003CBR\u003E* Adaptability to changes, can deal with ambiguity and unexpected changes\u003CBR\u003E* Ability to interact with individuals at multiple levels of an organization\u003CBR\u003E* Good negotiation skills, facilitator, win-win situations oriented\u003C/DIV\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-11-14 Expires: 2019-12-18

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Release Manager - 6007146410042019

ADP
Uniontown, AR 72955

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