1+ months

Regional Manager, Food and Beverage Catering Operations

American Airlines
Los Angeles, CA 90012

Location: Los Angeles Apt, Terminal 3 (LAX-TRM3) 
Additional Locations: None
Requisition ID: 31417 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Service Team within the Customer Experience Division. This position will be responsible for delivering for all catering providers' performance and compliance to contractually mandated metrics within assigned hub and region for Food and Beverage.  


Specifically, you’ll do the following:

  • Conducts comprehensive evaluations of each provider’s kitchen and field operations, analyzes results and develops corrective action plans for performance failures with caterer management team
  • Analyzes performance trends and reports on flight attendant and customer data in regards to catering accuracy and service failures
  • Attends weekly operational meetings and serves as a liaison between local AA station management, Flight Service and the catering provider to resolve ongoing operational issues
  • Collaborates with Purchasing on catering bid strategies and cost cutting initiatives
  • Develops and implements alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
  • Manages new caterer start-ups and/or transitions and oversees training on AA specifications and procedures including: menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety
  • Oversees catering support/coordination for charter flights as needed
  • Provides weekly reports on each catering provider’s performance within assigned region in regards to contractual metrics and performance
  • Ability to travel with short notice (including weekends and holidays)
  • Ability to work 12 - 14 hour days as necessary

Required Qualifications

  • ​Bachelor’s degree in relevant field or equivalent experience/training
  • ​Ability to problem solve and excellent interpersonal skills
  • Ability to work remotely with minimal supervision and able to make timely decisions independently
  • Knowledge of Microsoft Office to include Word, Excel, Outlook and PowerPoint
  • ServSafe and HAACP certification


Preferred Qualifications

  • Food service or hospitality background

Additional Locations: None
Requisition ID: 31417 


Posted: 2019-07-16 Expires: 2019-08-22

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Regional Manager, Food and Beverage Catering Operations

American Airlines
Los Angeles, CA 90012

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