17 days old

Recovery Collections Litigation Support - Vendor Management Analyst I

Chatsworth, CA 91311
  • Job Code

Recovery Collections Litigation Support - Vendor Management Analyst I

Req #: 190066455
Location: Chatsworth, CA, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

Job Background:

JPMorgan Chase & Co. (“JPMC”) may engage in collections litigation when a customer fails to repay his or her credit card loan and non-litigation recovery efforts are unsuccessful.  Collections litigation is the process by which JPMC, through outside counsel, files a lawsuit in court to establish JPMC’s legal rights to, and the customer’s liability for, the debt in default.  As part of a litigation proceeding, JPMC may be required to provide a representative (the JPMC Witness) to testify regarding facts related to the account at issue.  The JPMC Witness may testify at a deposition, trial, mediation, arbitration or other hearing. If a JPMC Witness is required, the JPMC Witness will work with the JPMC legal department and outside counsel to prepare for the appearance. The JPMC Witness will travel frequently to locations across the U.S. for appearances.

Job Description:

As a JPMC Witness in Recovery Collections Litigation Support, you will be responsible for attending in-person and telephonic appearances to represent JPMC at litigation proceedings, including depositions, trials, mediations, arbitrations or other hearings.  The JPMC Witness represents Chase and plays an integral role in a collections litigation case.  Qualified candidates must possess excellent communication skills and react well under pressure.  Qualified candidates must be able to work exceptionally well in a fast-paced, high-volume environment that requires the utmost attention to detail and excellent time management and organizational skills.


·         Serve, in-person or telephonically, as a JPMC representative at litigation-related appearances such as depositions, trials, mediations, arbitrations, and other hearings

·         Speak clearly, effectively, and confidently in high-pressure situations

·         Exercise sound judgment, act with the utmost ethical integrity to protect our company and brand, clients and customers

·         Make travel arrangements to appear in-person when required and adhere to travel expense budgets and expense reporting requirements

·         Facilitate the preparation of materials needed for appearances, collaborating with the business and internal and external legal partners to establish clear responsibilities and deadlines

·         Escalate case-related issues to management and the JPMC legal department in a timely manner

·         Incorporate technical and functional knowledge to guide independent thought and action

·         Adhere to the risk and control agenda for the department

·         Meet performance standards for all aspects of the functional role

·         Support business processes and work in a specialized function/role

·         Ensure full compliance with JPMC policies and procedures and applicable laws and regulations at all times

·         Assist in the identification and escalation of system- and process-related issues and improvement opportunities


·         Bachelor’s Degree

·         3-5 years of business operations experience

·         Outstanding written and verbal communication skills, with an enjoyment of public speaking

·         Outstanding conflict resolution and influencing skills

·         Ability to present information in a clear, creative and persuasive manner

·         Strong ability to maintain rapport with customers, attorneys, external law firms and colleagues within other departments

·         Knowledge of and experience with litigation and legal processes preferred

·         Knowledge of internal JPMC systems, such as ICP, C3 and DTS, a plus

·         Proficient in organizational, time management, research and follow-up skills

·         Strong PC skills (proficient knowledge of Microsoft Excel, Outlook, Word and Access) preferred

·         Willingness and ability to travel frequently in order to attend in-person appearances

·         Ability to work independently and in a team environment, balance creative problem-solving with concrete business needs, maintain a sense of urgency and execute quickly and efficiently

·         Effectively and professionally represent yourself, your business, and JPMC with the highest of standards

Keyword: card%20services


Posted: 2019-08-05 Expires: 2019-09-19

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Recovery Collections Litigation Support - Vendor Management Analyst I

JPMorgan Chase & Co.
Chatsworth, CA 91311

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