25 days old

Quant Analytics Associate Sr

San Francisco, CA 94102
  • Job Code

Quant Analytics Associate Sr

Req #: 190073589_1
Location: San Francisco, CA, US
Job Category: Data & Analytics
Potential Referral Amount: US Dollar (USD)



About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.


CCB Data & Analytics: 

The CCB Data & Analytics Team unifies data and analytics talent across Chase to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers.  The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation.  We have a strong partnership with our dedicated Technology partners, who provide us with our cutting edge data and analytics infrastructure. Joining CCB Data & Analytics means you sit in the engine that powers Chase with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth.  


We are actively seeking a Business Analyst to conduct reporting and analytics of survey results across the Consumer Bank, Chase for Business, Merchant Services and Digital. Our team has responsibility for creating a structure that consistently measures the right customer experience. This position will be focused on translating results from that measurement into insights that will drive the right experience strategies across key customer touch points. In this role, the individual will have the unique and challenging opportunity to influence critical initiatives that will impact our customer's experience with Chase.    


Key Responsibilities:

  • Report, analyze and communicate results from surveys focused on customer experience and loyalty
  • Synthesize large volumes of data into actionable insights to influence business and interaction strategies
  • Partner with key line of business stakeholders and functional areas to provide insights and advise on initiatives to drive improvements in customer satisfaction (CSAT) and loyalty (NPS)
  • Evaluate the impact that business changes and initiatives have on key satisfaction and loyalty metrics

  • Bachelor's degree in a quantitative discipline (statistics, analytics, applied economics, finance, mathematics); Advanced degree in these quantitative disciplines and/or MBA preferred
  • 1-3 years analytics experience within a customer centric industry
  • Superior analytic and problem solving skills 
  • Ability to manage and prioritize multiple initiatives in a dynamic environment with tight timelines
  • Excellent written and verbal skills
  • Demonstrated proficiency in SAS, SQL, R, Alteryx  and use of various analytical tools and techniques
  • Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)

Please note:  We do not offer employment based sponsorship for this role. If you require employment based sponsorship either now or in the future (i.e.: you are currently authorized to work pursuant to a student visa (OPT) but will require employer based sponsorship to continue working past its expiration), you are not eligible for this role. 




Keyword: card%20services


Posted: 2019-08-22 Expires: 2019-09-21

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Quant Analytics Associate Sr

JPMorgan Chase & Co.
San Francisco, CA 94102

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