9 days old

Project Manager/Sr Project Manager, IT

American Airlines
Fort Worth, TX

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 17654 


Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

The Emerging Technology team looks at new technology and startup companies to determine if American can utilize the new tech to enhance the customer experience, assist employees or create a new services and features.  The Project Manager will create and manage American’s relationship with potential technology companies that have new solutions American could use to enhance our customer experience or improve employee efficiencies.  This team does not decide where the new technology will be deployed, only if the technology is mature enough for consideration or will be viable in a year.



  • Staying abreast of external emerging technologies to can be leveraged to support airline operations, maintenance, asset management, and enterprise efficiency
  • Accountable for managing new technology projects from proof-of-concept to delivery at a global scale
  • Managing a portfolio of emerging technology startups at varying levels of maturity
  • Facilitate technology evaluations with team that satisfies multiple evaluation criteria (e.g. cost, performance, ROI etc.) methodically and efficiently 
  • Work closely across cross-functional Infrastructure teams to understand requirements and mitigating any delivery risks
  • Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phase
  • Manage expectations both internally and externally, defining a clear program with key deliverable and milestone dates
  • Ability to travel up to 50% (including international travel)
  • Work with key stakeholders on executive teams to define strategy and requirements
  • Managing and defining new technology projects, collecting requirements, coordinating efforts to scope, schedule, and deploy new features sets
  • Maintain strong ties with startups by providing concise, informative, and timely emails, calls, reporting, and other needed communications


Required Qualifications

  • Bachelor degree required (or equivalent work experience)
  • 5+ years of project managment experience
  • Proven ability to identify, understand, and solve complex technology and business problems
  • Experience analyzing startup business stability and technology evaluations
  • Experience with problem resolution despite potential ambiguity or uncertainty
  • Experience collaborating with cross-functional partners across an organization and geographies
  • Experience and familiarity with Microsoft Office Suite, Salesforce CRM, Slack, and quickly learns new productivity tools as they are introduced
  • Experience analyzing cost/benefit of feature selection


Preferred Qualifications

  • Experience working in an Agile/Scrum process - preferred
  • Experience presenting to C-Level management – preferred

Additional Locations: None
Requisition ID: 17654 


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Project Manager/Sr Project Manager, IT

American Airlines
Fort Worth, TX

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American Airlines
Fort Worth, TX

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