29 days old

Process Improvement Associate-Change Practitioner (Agile)

Plano, TX 75074
  • Job Code

Process Improvement Associate-Change Practitioner (Agile)

Req #: 190078180_2
Location: Plano, TX, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

Performance Consulting is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations.  The team is accountable to scope and drive process improvement, organizational change and functional collaborative engagements across CCB Operations.  Projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas. The objectives of the group are to:

  • Work across functional organizations to identify synergies
  • Facilitate organizational change readiness
  • Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
  • Drive productivity improvements and reduce non-value adding expense
  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
  • Identify and support the development of new capabilities
  • Identify and develop metrics to best manage the organization
  • Drive and sustain risk and control efforts

We are currently seeking qualified individuals who can work with senior management on the Performance Consulting team to focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. In response to the increasing prevalence of Agile development approaches and the need to drive adoption and usage of the solutions created using these approaches, this candidate’s primary responsibility will be creating and implementing change management strategies and plans for projects using Agile development processes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.



  • Apply a structured methodology and lead change management activities

  • Serve as a Change Agent and contribute to the Continuous Improvement Culture.

  • Provide change advisory services to line of business senior management

  • Build organizational capability through strong relationships with internal clients and team members

  • Support the change management team, and the larger Performance Consulting organization, in the adoption and proficiency of operating in- and supporting clients through- Agile initiatives.

  • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

  • Support the design, development, delivery and management of communications.

  • Conduct impact analyses, assess change readiness and identify key stakeholders.

  • Provide input, document requirements and support the design and delivery of training programs.

  • Identify, analyze and prepare risk mitigation tactics

  • Identify and manage anticipated resistance

  • Consult and coach project teams, support and engage senior leaders and other stakeholders, and coach managers and supervisors

  • Support organizational design and definition of roles and responsibilities

  • Compile presentations to summarize findings/recommendations and take part in syndication process to senior management. 

  • Manage the change portfolio

  • Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.

  • Use project management skills to break down work into process steps, develop schedules, and work within time constraints.

  • Use strategic thinking and planning skills/abilities to drive innovation.


  • Bachelor’s degree from a competitive school, demonstrating a strong academic and extracurricular track record

  • Have experience in strategy, project management, and change management within an operations environment

  • Experience operating in- and developing solutions for- Agile projects and products
  • Experience in financial services operations strategy or consulting highly preferred, but not required
  • Banking experience within Retail Operations, technology and other support functions preferred but not required
  • Change management certification or designation desired
  • Agile certification or designation preferred
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality

  • Exceptional organizational skills

  • Exceptional facilitation skills with ability to bring teams to consensus
  • Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)

Required Skills:
  • Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans.  The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key.   

  • Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects.  Collaboration with business partners will be critical to ensuring successful project delivery.

  • Communication and influencing skills - Candidate must possess excellent written and oral communications skills.

  • Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues

  • Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.

  • Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels.

  • Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications.

  • Personal traits - Candidate must be a results-focused, highly-motivated, self-starter.

Keyword: consumer%20banking


Posted: 2019-08-21 Expires: 2019-10-19

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Process Improvement Associate-Change Practitioner (Agile)

JPMorgan Chase & Co.
Plano, TX 75074

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast