8 days old

Principal Solutions Engineer

Arbonne
Irvine, CA 92618
  • Job Code
    119299670

Why You're Here

You are a creative thought leader, an action-oriented doer, well-versed in the art of building strong relationships within the entire company. You can work independently with the capacity to multi-task. Passion and enthusiasm are attributes that have made you successful. You are ready to join a growing organization!



What You'll Be Doing

You will have overall responsibility for managing Arbonne's global infrastructure operations, which serves the systems, applications, networking and security needs of the company's employees located in several offices in the U.S. and abroad. It is essential that the you can oversee all aspects of the infrastructure operations and able to drive day to day activities with minimal supervision. You will also manage the technical, administrative and engineering responsibilities and resources for L1, L2, and, L3 support of the infrastructure.
  • Coordinates critical problem resolution, ability to identify, evaluate and execute preventive measures to minimize and avoid impact to Arbonne's business.
  • Fault handling and escalation (identifying and responding to faults on Arbonne's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
  • Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
  • Server build and installs, application upgrades, network equipment build and installation.
  • Maintenance of technical documentation of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration, particularly regarding Arbonne's own architecture and platforms. Oversee the tracking of operational metrics, both historical and forward looking.
  • Coordinates SLA tracking and vendor management needs.
  • Understands IT initiatives and budgeting/costing process.
  • Promotes and adheres to IT processes and procedures.
  • Troubleshoot all technology issues.
  • Carry out all necessary operational responsibilities, including backups, patching, etc.
  • Maintain an accurate and up-to-date inventory of all hardware, operating systems, and licensing.
  • Administer the network addressing space and security certificates for all systems.
  • Safeguards assets by planning and implementing disaster recovery and information security and control structures.
<br /><strong>Why You're Here</strong><br /><br /> <p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: Roboto; color: black;">You are a creative thought leader, an action-oriented doer, well-versed in the art of building strong relationships within the entire company. You can work independently with the capacity to multi-task. Passion and enthusiasm are attributes that have made you successful. You are ready to join a growing organization!</span></p> <br /><br /><strong>What You'll Be Doing</strong><br /><br style="margin: 0px;" /><span style="font-size: 10.0pt; font-family: Roboto; color: black;">You will have overall responsibility for managing Arbonne's global infrastructure operations, which serves the systems, applications, networking and security needs of the company's employees located in several offices in the U.S. and abroad. It is essential that the you can oversee all aspects of the infrastructure operations and able to drive day to day activities with minimal supervision. You will also manage the technical, administrative and engineering responsibilities and resources for L1, L2, and, L3 support of the infrastructure.</span> <ul> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Coordinates critical problem resolution, ability to identify, evaluate and execute preventive measures to minimize and avoid impact to Arbonne's business.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Fault handling and escalation (identifying and responding to faults on Arbonne's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Server build and installs, application upgrades, network equipment build and installation.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Maintenance of technical documentation of processes and procedures used throughout normal operations.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Development of knowledge and skills in network and system administration, particularly regarding Arbonne's own architecture and platforms. Oversee the tracking of operational metrics, both historical and forward looking.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Coordinates SLA tracking and vendor management needs.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Understands IT initiatives and budgeting/costing process.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Promotes and adheres to IT processes and procedures.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Troubleshoot all technology issues.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Carry out all necessary operational responsibilities, including backups, patching, etc.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Maintain an accurate and up-to-date inventory of all hardware, operating systems, and licensing.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Administer the network addressing space and security certificates for all systems.</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Safeguards assets by planning and implementing disaster recovery and information security and control </span><span style="font-size: 9.0pt; font-family: Roboto;">structures.</span></li> </ul> <img src="https://analytics.click2apply.net/v/1wBGG8I54mXEuAprUlqKa"> <br/><br/><br /><strong>What You Need</strong><br /><br /> <ul> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">10+ years' work experience with managing network and security operations, 7 years of which in a management/leadership experience role</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Bachelor's Degree in Computer Science, Engineering, IT or related field; master's in MIS/MBA a plus</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">5+ years of recent international experience</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">24x7 global operations supervisory/management experience including comfort in overseeing night and weekend work</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Intimately familiar with network and security devices</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Strong capability in process/process development and automation</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Working understanding of Scrum, Agile, ITSM and other project methodologies; ITIL certification a plus</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Outstanding technical and nontechnical verbal and written communication skills</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Proficient in developing senior-level presentations</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Demonstrated ability to establish and maintain positive working relationships</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Ability to establish and maintain a high level of trust and confidence</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Ability to team with strategic providers in defining solutions that meet company needs</span></li> <li style="color: black;"><span style="font-size: 10.0pt; font-family: Roboto;">Experience in working with global teams, projects and implementations</span></li> </ul> <p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: Roboto;">Arbonne International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, sexual orientation, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Arbonne International it's about each person bringing passion and skills to a dynamic and inclusive workplace!<br /></span></p><p>PI119299670</p>

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Posted: 2020-03-24 Expires: 2020-04-24

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Principal Solutions Engineer

Arbonne
Irvine, CA 92618

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