3 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

VP – Global Operations Innovation Office / WorkSmarter Program

Job Description

Firm Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion, a presence in over 100 markets, and over 250,000 employees. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.

Team Description

The Global Operations Innovation Office is responsible for scaling utilization of proven tools/solutions and building capabilities to drive innovation across the Firm. The Ops Innovation landscape spans Intelligent Automation, Client Service Innovation, and Workforce & Process Discovery, and partners closely with LOBs and Corporate functions to drive initiatives firmwide. The team sits within the Chief Administrative Office (CAO) Strategic Initiatives (CSI) organization. CSI includes a portfolio of cross-Line of Business initiatives supporting the Global Operations agenda of the Firm.

Role Description

The Global Ops Innovation Office is currently expanding to build out an additional discipline called WorkSmarter, which drives employee-led productivity efforts across the Firm. WorkSmarter delivers information on productivity tools and techniques directly to employees, with the objectives of improving efficiency, collaboration, and decision-making. The program also runs a high-touch engagement model with senior leadership to promote adoption/usage of program content and better enable leadership to communicate and engage with the members of their organization.


The WorkSmarter Program VP will be responsible for Independently running multiple WorkSmarter campaigns as well as supporting the overall WorkSmarter program.  

Responsibilities will include:
  • Executing individual WorkSmarter campaigns by partnering with Business and Corporate functions to improve productivity, resiliency, and employee experiences
  • Engaging senior leadership across Business and Corporate functions to identify improvement opportunities for their respective organizations
  • Partnering with program stakeholders to measure campaign progress and impact
  • Identifying campaign insights and creating executive-level communications for campaign leadership and program stakeholders
  • Identifying new technology or productivity use cases to address employee feedback or current-state gaps
  • Driving strategy to continuously improve WorkSmarter execution model on an ongoing basis   
  • Partnering with WorkSmarter leadership to execute cross-campaign activities, including executive-level communications, ongoing status reporting, and firmwide communications to all employees




Qualifications & Skills
  • 3-5 years of relevant project management experience required

  • Strong critical thinking, decision making, and problem solving skills required

  • Proven experience developing workplans and managing the execution of complex projects

  • Proven track record in collaborating with diverse stakeholders and influencing change

  • Excellent presence and experience creating and delivering presentations

  • Strong ability to collaborate with others across program objectives and functions
  • Team-oriented nature with an ability to lead and develop junior resources







Req #: 200023075
Location: Plano, TX US
Job Category: Corporate Staff
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Keyword: consumer%20banking


Posted: 2020-03-26 Expires: 2020-04-26

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JPMorgan Chase & Co.
Plano, TX 75074

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