14 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Global Operations Manager - Digital Test Environments

Job Description

As an experienced member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally


As the Global Operations Manager for the Digital Test Environments you will be responsible and accountable for managing the Level 1 and Level 2 Support functions with a focus on maintaining stability across the test environments resulting in Digital products/features to be thoroughly tested before deploying them into production. An SRE mindset is required to allow success with delivering a stable testing environment for the Digital application developers and testers.


Key responsibilities shall include but not be limited to:


  • Manage staff for the US and India based Level 1 and Level 2 operations teams
  • Create strategy and vision for the operations team and execute against the strategy and vision.
  • Define and implement the proper level of alerting, monitoring and runbooks for Digital flows that will be tested against the Digital Test environments
  • Ensure the Level 1 teams are monitoring and actioning the alerts according to SLA's
  • Drive the Level 2 teams to deliver automated efficiencies and tooling for the test environments
  • Drive critical incidents to resolution
  • rack and ensure TTR (time to resolve) SLA's are met for all incidents impacting the test environments. Create improvements plans where necessary
  • Track and ensure RCA (root cause analysis) is met. Create improvement plans where necessary
  • Conduct daily stand ups with US and India teams to address open issues
  • Manage and Ensure changes to the test environments occur during maintenance windows
  • Collaborate across multiple teams within JPMC to ensure stability of the test environments
  • Assist and advise on communications that go out and ensure that the message is clear and to the point
  • Assist with monthly meetings to explain support trend and direction as well as answer questions from those who attend.
  • Work effectively with testers, peers and senior managers.
  • Promote and maintain a diverse and inclusive team environment
  • Develop and maintain talent across the support teams

This role requires a wide variety of strengths and capabilities, including:



Minimum of 4 years managing and leading an operations and infrastructure development team


  • Minimum of 4 years software development experience in one or more of: Java, Python or Perl
  • Experience with managing shared services
  • Experience with designing and implementing secured and resilient solutions
  • Experience with designing and implementing software capacity management solutions and scaling for performance
  • Experience with gathering appropriate telemetry for a shared services
  • Expertise in working in partnership with colleagues throughout the firm, and collaborative teams to achieve common goals
  • Experience with troubleshooting complex problems
  • Experience in fostering and growing a strong engineering culture in an agile and SRE environment.
  • Strong background in Linux/Unix Administration
  • Experience with automation/configuration management.
  • Ability to use a wide variety of open source technologies and cloud services.
  • Knowledge of best practices and IT operations in an always-up, always-available service

Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.   

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

Req #: 200014854
Location: Plano, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Keyword: card%20services


Posted: 2020-03-25 Expires: 2020-05-06

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JPMorgan Chase & Co.
Plano, TX 75074

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