6 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code
    200012448

Global Supplier Services - Travel & Entertainment Expense Operations – Business Product Manager (Expense)

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
Global Supplier Services Operations (GSSO) is a division of JPMorgan Chase. GSSO has global responsibility for the procurement, management, and payment of all vendor invoices; management of fixed assets and indirect tax; reimbursement of employee travel and entertainment expense; administration of internal staff corporate credit card programs; as well as controls and reporting of sports & entertainment tickets.
 
Job Description
GSSO is seeking an experienced business operations professional to support the T&E Expense & Tickets Operations with day-to-day responsibilities of employee travel and entertainment reimbursement; management of corporate card programs, expense and sports & entertainment ticket policies and procedures; reporting KPIs and other key metrics; and implementation of projects related to corporate card, expenses, and entertainment tickets.  The Business Operations Product Manager will work alongside other GSSO business analysts, Global Finance Technology (GFT) Project and Production Support teams, business project sponsors, and line-of-business (LOB) end-users globally.
  
Key Responsibilities include
  • Oversight, governance, and control of Expense, Card Programs, Policies and Procedures. 
  • Create monthly reports such as KPI, spend analysis, etc. for distribution to Senior Management and LOB
  • Manage daily operations and assist project teams with enhancement requests for the expense system, card programs, and integration with other business systems including requirements gathering, testing, etc.
  • Govern meetings with offshore/local teams to discuss processes, improvements, issues/resolutions.
  • Work closely with Operations and Project groups and LOB to address and develop resolution for issues affecting performance or user experience.
  • Support vendor technology relationships and product roadmaps on system enhancements and service improvements
  • Manage system support tickets including opening, tracking, and updating cases.
  • Train users on the expense reporting and/or changes as they occur.
  • Deliver first class service to our customers & improve end user experience.
  • Address and resolve customer escalations promptly and focus on eliminating the root cause of problems. 
  • Write/revise Detail Operating Procedures to document processes and keep procedures up-to-date.
  • Communicate issues and resolutions to GSSO management and LOBs.
  • Log and report system changes including following up with various teams to completion.



  • 5-7+ years’ experience, Bachelor's degree or equivalent experience in business administration, accounting, finance, or related field preferred
  • Knowledge of Accounts Payable Operations preferred
  • Working knowledge of SAP Concur is preferred; configuration knowledge is a plus
  • Working knowledge of Corporate Card and/or Purchasing Card program management including provider reconciliation tools, developing and proving user training, and contract management.
  • Strong analytical and problem solving skills with a customer service driven focus
  • Highly motivated, energetic self-starter who takes ownership and can drive change through innovation
  • Detailed and investigative mindset, dedicated to continuously improving processes
  • Highly proficient in Microsoft Office suite of products (Excel, SharePoint and PowerPoint)
  • Cognos/Qlikview skills are a plus

Req #: 200012448
Location: Plano, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)


Keyword: card%20services

Categories

Posted: 2020-02-14 Expires: 2020-03-15

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JPMorgan Chase & Co.
Plano, TX 75074

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