13 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Associate, Application Support

Job Description

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production life-cycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally and to grow your career in any direction you choose.

Our Production Engineers have a full understanding of the hardware and software architecture of the applications within the end to end business flow and are responsible for guiding/implementing operational technologies in next gen solutions while driving down current technical debt. Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they pro-actively develop reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues.

Key responsibilities shall include but not be limited to:

  • Performance and Interoperability Requirements       
  • Application scalability/Capacity Management
  • Standards, best practices and Compensating Controls
  • Solution designs that are fit for purpose
  • Logging, monitoring, intelligent alerting, self-healing
  • High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
  • Service and Operational Level Agreements
  • Application Knowledge Support Artifacts, etc.

This role requires a wide variety of strengths and capabilities, including:


  • BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience. 
  • 5+ years of software engineer experience and/or Site Reliability Engineering  
  • Experience with technologies such as Python, Go, Perl, Ruby, Groovy or Shell Scripting (Unix/Linux) 
  • Hands-on experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc. 
  • Experience with Relational and NoSQL databases and DB services such as Cassandra, MQ/JMS/Kafka, Cloud SQL, Maria etc.  
  • Experience with SCM (versioning & branching, merging & conflicts, Triggers and hooks, CI/CD integration (one or more of Bit bucket, GIT, SVN, CSV) 
  • Experience handling deployments through CI/CD pipelines with unit/integration testing, Blue-Green Deployments, Rolling updates, White and black-box monitoring, APM tools etc. 
  • Understands the usage of telemetry such as logging, reviewing metrics/KPIs  
  • Experience utilizing monitoring tools and log analysis tools to manage operations
  • Experience in troubleshooting applications / infrastructure issues within benchmarked SLA’s
  • Knowledge of ETL technologies such as Ab Initio/Spark for supporting data extraction, loading and transformation
  • Systematic, fact based decision making and problem solving. 
  • Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement. 
  • Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures. 
  • Ability to clearly articulate ideas, problem/solution/business value descriptions that can be understood by a broad audience in a time sensitive environment.  

Additional Nice to Have Skills:

  • Mission critical systems experience in a globally distributed framework
  • Best practices in infrastructure and application logging, monitoring, intelligent alerting, and automated self-healing
  • Experience with DevOps model and tools 
  • Experience with Site Reliability Engineering 
  • Experience with Chaos Engineering 


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  

Req #: 190105190
Location: Plano, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-11 Expires: 2020-03-14

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JPMorgan Chase & Co.
Plano, TX 75074

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