7 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Applications Support Analyst (PEGA)

Job Description

This position is for a PEGA Subject Matter Expert that is accountable for the technical stability of the applications in the production environment for the Servicing and Default applications. This role will include providing engineering expertise to facilitate operational availability and performance of internally and externally developed systems.  The resource will design, manage and implement non-functional capabilities for solutions in the physical, virtual and cloud environments.  The solutions will need to be in support of areas including Automation, Monitoring, Alerting, Logging, Performance, Infrastructure, Configuration, and Ongoing Operations.  The role will require occasional 24/7 on-call escalation support as required.


  • Perform root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members

  • Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s

  • Promptly respond to application alerts and issues

  • Collaborate with Level1, Level 3 App Dev and/ or engineering teams when issues arise that requires additional support

  • Has knowledge in Middleware (Tomcat) deployment & troubleshooting 

  • Manage production infrastructure (servers/network) and maintenance periods.

  • Ensure back-up and recovery strategies are in place and effective by executing Disaster Recovery planning and testing.

  • Knowledge of SFTP, HTTPS and MFT transmissions and govern SSL Certificate Renewal process

  • Articulate the business value and impact of advanced technical and non-technical information.

  • Responsible and accountable for providing information for audit controls and IT Risk agenda.

  • Implement, measure, and improve all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment

  • Coach and mentor less experienced team members as well as overall team management responsibilities

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Experience supporting Pega 7 applications using DB2. 
  • PEGA development experience is a plus.
  • Experience using SMA (PEGA) and ETL processes using various data sources.
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • SQL (any dialect)
  • SQL Server, Oracle
  • Knowledge of any scheduler (Autosys/Control-M)
  • Basic understanding of ETL technologies for supporting data extraction, loading and transformation
  • Unix / Linux background preferred
  • Experience utilizing monitoring tools and/or performing health checks

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. 


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

Req #: 200003618
Location: Plano, TX US
Job Category: Technology
Employment Type: Full Time
Potential Referral Amount: 3000 US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-15 Expires: 2020-02-19

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JPMorgan Chase & Co.
Plano, TX 75074

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