3 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Senior Product Manager - Merchant Services - AML/KYC - Plano, TX

Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.


The Senior Product Manager, AML/KYC will join the Servicing Product domain focusing on the AML and KYC key control initiatives.  The individual will be responsible for driving the vision, roadmap, and direction for the products and related initiatives.  The Senior Product Manager will focus on driving improvements to the client journey, development of the product roadmap, and leading a cross functional team to deliver interconnected product capabilities across business units to drive value to the firm.  This position requires a collaborative individual capable of understanding and navigating the impact of new processes, products, enhancements, and brand mandate implications across multiple systems. 


This highly collaborative position requires an individual who has demonstrable strong end-to-end product management and a proven history of successful process improvement and cross functional team leadership. The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, market research, client journey optimization, client interaction, experience design, architecture, resource planning and general awareness of goals versus constraints. The product manager will need to drive the balance between the ideal product and the minimum viable product always thinking ahead for how best to improve the client experience.



  • Partner with Operations to develop and execute on the AML/KYC roadmap and broader strategy
  • Drive process and improvements to the boarding process
  • Establish thought leadership and client-centric vision for boarding capabilities
  • Ownership of agile development process through story creation and delivery for AML and KYC development
  • Work closely with cross functional partners, and clients to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
  • Interfacing with sales, sales support, marketing and operations partners to engage customers and inform customers of the detailed features and functionality of Chase products and platforms
  • Helping customers solve problems and craft viable solutions that can be delivered to market
  • Managing a set of products, features, or functions, including documentation, messaging, positioning, business models, pricing recommendations so that all stakeholders have access to clear consumable information
  • Interfacing with external partners and customers to promote Chase Merchant Services offerings and socialize those offerings in a way that positions Chase as the go-to market partner for payments solutions
  • Supporting all controls and compliance requirements and ensuring that all pre and post launch conditions are met in order to release product on time and within budget
  • Ensuring product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset)
  • Identifying performance metrics and managing to successful outcomes
  • Creating and delivering customer experiences that delight and positively influence customer and employee NPS
  • Structure and present reporting and updates to senior management
  • Identify issues quickly, escalate and bring to closure, with a critical focus on client experience



  • Bachelor's degree in computer science, business, or related field required MBA preferred  
  • Minimum of 7 years required of product management and development, or related experience
  • Payments expertise preferred - including servicing, acquiring, processing, or issuing
  • In-depth understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.) preferred
  • Proven ability to drive and deliver a successful Product Roadmap required
  • Experience developing product strategy and establishing product positioning
  • Leadership experience as well as strong organizational skills to plan, organize and schedule resources
  • Experience with technical concepts and working with technical staff as needed
  • Ability to develop creative solutions to achieve goals
  • Strong communication and presentation skills
  • Process improvement and client journey mapping required
  • Talent for communication of complex business topics
  • General business acumen
  • Team player capability of building relationships and collaborating across the organization

Req #: 190112277
Location: Plano, TX US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-14 Expires: 2020-02-16

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JPMorgan Chase & Co.
Plano, TX 75074

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