8 days old

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Digital - User Experience Design Lead, Vice President

Job Description


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.


We are looking for a profoundly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking.


This role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts. A balanced understanding of strategy, research, interaction and visual design is a must. You are a customer experience advocate, excited about our customer’s lives through simple, intelligent and enriching products and experiences.


Strong prototyping skills are a must for this role: the ability to quickly understand the needs for prototyping matching to certain design challenges — paper prototypes for participatory research, medium fidelity click-through Keynotes for validation of direction, and more detailed and interactive Axure prototypes for detailed design refinement.


The Designer will influence and help drive the direction, vision, and methodology for a growing team in our Plano studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.



  • 5+ years of experience in user experience design required.

  • Ability to synthesize complex, interdependent, and sometimes competing needs

  • Effective communication of design solutions across roles & levels

  • Work in iterative processes, including agile and lean methodologies

  • Awareness and practical understanding of current technologies, and their application and relevance to digital experiences

  • Proven understanding of responsive web & mobile application design and wireframe development

  • Develop design standards in the form of journeys, storyboards, site maps, wireframes, and prototypes to ensure our digital experience flows seamlessly from one step to the next

  • Prototyping skills across a variety of mediums and needs: on paper, in Keynote, Invision and other digital methods

  • Collaborate on usability test plans; prepare paper and interactive prototypes and mockups — including page layout and navigational elements — to test with users

  • Solid communication and interpersonal skills

  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

  • Ability to influence others and provide thought leadership on design

  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent

  • Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders

  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

  • BFA or BA in related field, graduate design degree preferred

Req #: 190111737
Location: Plano, TX US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-01-14 Expires: 2020-02-13

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JPMorgan Chase & Co.
Plano, TX 75074

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