27 days old

JPMorgan Chase & Co.
Phoenix, AZ 85003
  • Job Code

Home Lending Advisor - Phoenix, AZ - Bilingual in English & Spanish Required

Job Description

Home Lending Advisor Specialty Sales within CD are required to build a relationship with our Bilingual customer base, and through inbound and outbound consultative sales techniques, match the most appropriate Mortgage Banking product with the customer’s need. 


Home Lending Advisor Specialty Sales may serve client needs in all 50 states and must be familiar with associated programs, policies, and procedures. 

Consumer Direct is a nationally scoped direct-to-consumer business with teams of Home Lending Advisor located in sales centers in Phoenix, Columbus, and Milwaukee.

Consumer Direct specializes in customer retention and new customer acquisition refinance transactions, purchase money mortgages, eCommerce originations, Corporate Relocation, and Home Equity in all 50 states. Leads for Consumer Direct are sourced from centrally managed direct mail, media advertising, cross sell efforts, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.

Principal Duties and Responsibilities (in order of importance)

· Proactively converting inbound and outbound leads into Prime/FHA mortgage loan applications

· Recommend optimum product / rate program combinations to prospects. 

  •     Consultative selling of first mortgages (Purchases, Refinance and Home Equity Loans in a telephone environment) knowing home lending guidelines; being familiar with the diversity of Chase products/services and the advantages of each; understanding the local market and the needs and priorities of the clients; keeping current with the mortgage industry and business/economic trends; knowing how to use automated programs/software to support the lending process

  •    Composure - remaining positive, focused, and even tempered in a fast paced, time sensitive environment and in challenging situations such as loan escalations.

  •     Collaboration â€“ sharing information and expertise with partners and team members; working together to achieve work goals; being candid and honest with coworkers and referral sources; understanding the roles, priorities, and goals of other stakeholders in the mortgage process (including internal partners, customers, and referral sources).  

·         Ensure compliance with applicable statues and procedures.

·         Provide feedback on lead quality.

·         Accurately source all business, log all contacts with prospects.

·       Meet required sales performance for pre-established funded loan volume goal.

Knowledge and Experience

·    Bilingual in English & Spanish Required

·    Two years of commission based mortgage sales experience preferred

·    Two years of residential mortgage experience preferred

·    Loan origination Fannie/Freddie and VA/FHA experience preferred

·    Possess the fundamental understanding of the economic, real estate and banking trends.                                      

·    College degree preferred or 4 years equivalent work experience in sales and/or real estate

·    Demonstrated ability in providing English to Spanish translation of mortgage documents.

·    Proficient with Microsoft Applications (Word, Excel and Powerpoint)

·    Extremely detail oriented. Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely.

·    Excellent English/Spanish oral and written communication skills are necessary.

  •       Demonstrated ability in providing superior customer service and consultative selling-Self motivation and demonstration of initiatives.

  •       Strong adherence to compliance regulations

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.  As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.  Note that any felony conviction within the last seven years will disqualify you from consideration for this position.  Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.                                                                                                                  

Req #: 200022638
Location: Phoenix, AZ US
Job Category: Relationship Management/Sales
Employment Type: Full Time
Potential Referral Amount: 5000 US Dollar (USD)

Keyword: home%20lending


Posted: 2020-03-11 Expires: 2020-05-03

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JPMorgan Chase & Co.
Phoenix, AZ 85003

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