1+ months

Payroll Support Rep I-1L305K - 184635

Norfolk, VA 23510
  • Job Code
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EADP is hiring a \u003C/strong\u003E\u003Cstrong\u003EPayroll Support Representative -- Level I.\u003C/strong\u003E The Payroll Support Representative supports Major Accounts Comprehensive Services Client users on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EClient Facing with Assigned Non-Comp Payroll Client Base\u003C/li\u003E \u003Cli\u003EWorks in an inbound phone support model\u003C/li\u003E \u003Cli\u003EProvides WFN/AutoPay Payroll Technology Support\u003C/li\u003E \u003Cli\u003ESupports General PR, HR \u0026 Benefit Questions\u003C/li\u003E \u003Cli\u003ESupports Payroll Processing Questions and Issues\u003C/li\u003E \u003Cli\u003EConducts Initial Issue Troubleshooting\u003C/li\u003E \u003Cli\u003EWorks with internal teams to resolve complex issues\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cp\u003E\u003Cstrong\u003E At ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ERespond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.\u003C/li\u003E \u003Cli\u003EAssist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.\u003C/li\u003E \u003Cli\u003EPerforms new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add\u0027l locations, etc.).\u003C/li\u003E \u003Cli\u003EAssists and supports Clients with Payroll processing questions and issues.\u003C/li\u003E \u003Cli\u003EUse on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.\u003C/li\u003E \u003Cli\u003ECollaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.\u003C/li\u003E \u003Cli\u003EEscalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003E\u0026nbsp;Completes complex projects including:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E1. Calculation updates, special reports, tax amendments, company setup, troubleshooting\u003C/p\u003E \u003Cp\u003E2. PTO, OT, Double Time, etc. researches historical data for adjustments needed\u003C/p\u003E \u003Cp\u003E3. Researches Benefit Accruals recalculates and imports corrections.\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAssists Client with tax changes for understanding, conducts research and follow-ups as needed.\u003C/li\u003E \u003Cli\u003EPerforms other related duties as assigned.\u003C/li\u003E \u003Cli\u003EOccasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003E\u0026nbsp;\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EFunctional Responsibility:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E \u003Cul\u003E \u003Cli\u003EProvides WFN/AutoPay Payroll Technology Support\u003C/li\u003E \u003Cli\u003ESupports General PR, HR \u0026 Benefit Questions\u003C/li\u003E \u003Cli\u003ESupports Payroll Processing Questions and Issues\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003Cp\u003E\u003Cstrong\u003ETypical Assignments:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ETypically will focus on smaller and/or less complex clients.\u003C/li\u003E \u003Cli\u003EComplexity \u003Cu style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003Emay \u003C/u\u003Ebe measured by one or more of the following: # of employee, structure of client\u0027s PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EDecision Making/Judgment:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EDecisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EContact (Internal \u0026 External):\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E\u003Cstrong\u003EInternal\u003C/strong\u003E: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas\u003C/li\u003E \u003Cli\u003E\u003Cstrong\u003EExternal:\u003C/strong\u003E ADP Client Contact\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003E\u0026nbsp;\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/div\u003E \u003Cp\u003E\u003Cstrong style=\u0022font-size: 10.0pt;font-family: arial , helvetica , sans-serif;\u0022\u003EEducation:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelors Preferred. Completion of FPC (Fundamental Payroll Certification).\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E\u003C/p\u003E \u003Cp align=\u0022left\u0022\u003EMinimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.\u003C/p\u003E \u003Cp align=\u0022left\u0022\u003E\u0026nbsp;Expected to achieve a working knowledge of the following applications:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EWFN ( Portal)\u003C/li\u003E \u003Cli\u003EPR Module, HR Module, TA Module\u003C/li\u003E \u003Cli\u003EWage Garnishments\u003C/li\u003E \u003Cli\u003ETax Registration\u003C/li\u003E \u003Cli\u003ETotal Tax Plus\u003C/li\u003E \u003Cli\u003EADP Reporting\u003C/li\u003E \u003Cli\u003EGLI\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;ADP Tools\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ESharePoint\u003C/li\u003E \u003Cli\u003EAutoPay Mainframe\u003C/li\u003E \u003Cli\u003ELUMIN\u003C/li\u003E \u003Cli\u003EAll internal tools to support the offering\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EExposure to additional offerings:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EComp Benefits, Comp HR\u003C/li\u003E \u003Cli\u003ECOBRA\u003C/li\u003E \u003Cli\u003EFSA\u003C/li\u003E \u003Cli\u003E401k\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cp\u003EPreference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EHigh-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.\u003C/li\u003E \u003Cli\u003EBasic knowledge of payroll tax principles and wage and hour laws.\u003C/li\u003E \u003Cli\u003EStrong verbal and written communication skills.\u003C/li\u003E \u003Cli\u003EAbility to analyze and resolve problems through effective customer interface and communication.\u003C/li\u003E \u003Cli\u003EMust be able to work under time constraints to ensure that deadlines are met.\u003C/li\u003E \u003Cli\u003EExcellent Professional Customer Service Skills.\u003C/li\u003E \u003Cli\u003EStrong Organizational Skills.\u003C/li\u003E \u003Cli\u003EStrong Process and documentation skills.\u003C/li\u003E \u003Cli\u003EStrong Research Skills.\u003C/li\u003E \u003Cli\u003EProficient in MS Office applications, especially Word and Excel Proficiency in using PC\u003C/li\u003E \u003C/ul\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-05 Expires: 2019-12-12

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Payroll Support Rep I-1L305K - 184635

Norfolk, VA 23510

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