1+ months

Payroll Client Support Consultant - NextGen Payroll - 184121

Alpharetta, GA 30009
  • Job Code
    184121
\u003Cdiv\u003E \u003Cp style=\u0022background: white;\u0022\u003E\u003Cstrong\u003EADP is hiring a Payroll Consultant with for the Next-Gen Payroll Team.\u003C/strong\u003E In this position you will report directly to the Sr. Director of Operations, and help to define, mature, and execute on ADP\u0027s next-gen technology, including Pi. \u003C/p\u003E \u003Cp\u003EWe believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We\u0027re building the next generation of ADP technologies.\u003C/p\u003E \u003Cp\u003EJoin \u003Cstrong\u003EADP\u0027s innovation lab\u003C/strong\u003E as we undertake one of ADP\u0027s most ambitious transformation initiatives ever. We\u0027re building a team from of the most elite, game-changing technologists and asking them to reinvent the way millions of employees are paid worldwide. If you are a sharp, self-driven product manager who is passionate about solving really big problems, we want to talk to you.\u003C/p\u003E \u003Cp style=\u0022background: white;\u0022\u003EThis role requires collaboration with Product and Development, Service and Implementation Teams, and multiple other internal ADP businesses, as well as, world-class Client Management. \u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EExpectations of this Role:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EService Model Mastery \u003Cul\u003E \u003Cli\u003EActive collaboration with SWAT to design Service and Support Models\u003C/li\u003E \u003Cli\u003EEstablish and document processes as they are created and defined (Playbooks)\u003C/li\u003E \u003Cli\u003ESME of WFN with Pi Service Model\u003C/li\u003E \u003Cli\u003EEstablish and maintain contacts for all downstream product partners\u003C/li\u003E \u003Cli\u003EActive participation in defining KPIs and Metrics\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003Cli\u003EClient Success \u003Cul\u003E \u003Cli\u003EProject Manage client interaction cadence\u003C/li\u003E \u003Cli\u003EFirst point of contact for questions and requests\u003C/li\u003E \u003Cli\u003ETriage client issues / requests\u003C/li\u003E \u003Cli\u003EAdvise clients on HR/PR processes and workflows\u003C/li\u003E \u003Cli\u003ECommunicate changes / updates to client\u003C/li\u003E \u003Cli\u003ETrain clients on WFN with Pi\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003Cli\u003EProduct \u003Cul\u003E \u003Cli\u003EEngage with Product and UX Teams\u003C/li\u003E \u003Cli\u003EEnd-to-end functional testing (processing payroll)\u003C/li\u003E \u003Cli\u003EProvide continuous feedback and suggestions to help build the product and experience\u003C/li\u003E \u003C/ul\u003E \u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQualifications Required:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E3\u002B years white-glove Service / Implementation Delivery experience\u003C/li\u003E \u003Cli\u003EExtensive CRM knowledge\u003C/li\u003E \u003Cli\u003E2\u002B years direct payroll knowledge\u003C/li\u003E \u003Cli\u003EWFN experience\u003C/li\u003E \u003Cli\u003EExcellent written and oral communication skills\u003C/li\u003E \u003Cli\u003EEasily adaptable and accepting of change\u003C/li\u003E \u003Cli\u003EAbility to take on various tasks and assignments as needs arise\u003C/li\u003E \u003Cli\u003EAlpharetta Office-Based\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EFPC / CPP Certification\u003C/li\u003E \u003Cli\u003EExperience leading initiatives / pilots\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E#LITECH\u003C/div\u003E \u003Cdiv\u003E#LI-AA2\u003C/div\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-16 Expires: 2019-12-12

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Payroll Client Support Consultant - NextGen Payroll - 184121

ADP
Alpharetta, GA 30009

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