20 days old

Operations Team Leader - Card Production Center-Mid Shift

Coppell, TX 75019
  • Job Code

Operations Team Leader - Card Production Center-Mid Shift

Req #: 190072752
Location: Coppell, TX, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

Schedule is 11am-7pm and rotating Saturdays

The Chase Card Production Center (CPC) is the card personalization and distribution unit for JPMorgan Chase.   CPC personalizes and mails over 65 million credit and debit cards annually.

As an Operations Team Leader on the Card Production Center management team, you will be responsible for daily operations as well as leading front-line employees.  

Key Responsibilities are (but not limited to):

  • Manage daily operation to ensure service level agreements are met
  • Communicate well and often to all levels of the organization
  • Achieving high levels of employee satisfaction
  • Daily communication to staff about high productivity, excellent quality, and employee engagement
  • Partner with your peers and managers to ensure a consistent message and a productive team  environment
  • Ensure daily, weekly, and month metrics are achieved
  • Provide guidance and formal written performance and development evaluations
  • Act as backup manager for your peers’ teams
  • Responsible for completing complex assignments and coordinating related activities
  • Promote an environment of continuous improvement
  • Continuous evaluation of operational policies, procedures, and best practices; effectively lead change where necessary

  • Evaluate departmental risks and identify controls

  • Make decisions quickly that are consistent with policies to ensure positive resolution

  • Partner with human resources to conduct personnel actions (hiring, terminations, salary actions, and promotions)

  • Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity

CPC is a 16hr/6 day operation, including holidays.  As a leader in this business you will be required to work rotating Saturdays and a variable schedule. 



  • Requires leadership experience, prefer 3 years managing front-line employees
  • Requires Production / Operations experience and prefer Card experience
  • Ability to work successfully under tight time constraints in a fast-paced environment
  • Must be able to interact effectively with diverse groups within the organization

  • Ability to work successfully under tight time constraints in a fast-paced environment

  • Have amazing communication and professional skills to clearly convey information & adjust style to the intended audience

  • Ability to organize and multi-task in a fast-paced environment
  • Possess a strong understanding of production environments
  • Advanced level PC applications such as Microsoft Office, Excel, MS Word
  • Ability to stand 6-8 hours per day
  • Ability to lift up to 50 pounds
  • Bachelor’s degree and industry knowledge preferred

Keyword: consumer%20banking


Posted: 2019-07-30 Expires: 2019-08-29

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Operations Team Leader - Card Production Center-Mid Shift

JPMorgan Chase & Co.
Coppell, TX 75019

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