22 days old

Operations Manager - Commercial Term Lending - Commercial Bank

JPMorgan Chase & Co.
Irvine, CA 92606
  • Job Code

Operations Manager - Commercial Term Lending - Commercial Bank

Req #: 190099575
Location: Irvine, CA, US
Job Category: Project Management
Potential Referral Amount: US Dollar (USD)

CB Processing Operations Manager I (VP) - Commercial Term Lending - Commercial Bank - Irvine, CA

Commercial Term Lending (CTL) is a lender business within JPMorgan Chase that offers multifamily and commercial term loan financing in 13 major U.S. Markets. We have two specialized lending teams within CTL.  Our Multifamily Lending Team is the nation’s #1 multifamily lender, Chase provides term financing from $500,000 to $25 million+ for the purchase or refinance of stabilized apartment buildings with five+ units. Our Commercial Mortgage Lending Team provides term financing from $1 million to $15 million+ for the purchase or refinance of stabilized industrial, office, retail or mixed use properties.

The Operations Manager I is responsible for managing daily operations of a team of Loan Coordinators within the Processing department.  Processing is a middle-office loan origination operations team responsible for reviewing loan files to ensure completeness, accuracy and regulatory compliance, and prepare the files to move to underwriting for a credit decision.  This position reports to the Senior Manager – CB Operations.  The manager will work as a team member with other functional managers from Processing, Sales, Servicing and Underwriting on a regular basis. Chase CTL is a dynamic organization, and the environment can be fluid.  Roles and responsibilities can often be expanded to accommodate changing business conditions and objectives, as well as to tap into the skills and talents of its employees.  Accordingly, the Operations Manager I may be asked to perform duties that are outside the specific functions listed below:

• Develop and lead a high performing team of loan coordinators through coaching, mentoring, employee engagement, real-time feedback, and training.
• Drive excellent quality metrics and set the example for how we do business according to firm’s core values
• Implement and carry out process and procedure with an eye for operational and cost efficiency. 
• Build relationships with all CTL business partners in an effort to reduce cycle time, strengthen controls, and remain focused on continuous pursuit of operational improvement.
• Advise and influence Business Partners on key business decisions and major change initiatives
• Lead and/or participate in projects and initiatives to drive the department and business forward.
• Execute control initiatives.
• Contribute to short and long-term organizational planning and strategy as a member of the management team.
• Partner with other functional managers across the organization to efficiently and effectively resolve issues and answer questions.
• Engage with staff to understand workflow, priorities, file quality and knowledge of processes, policies and procedures. 
• Monitor business needs and make adjustments to schedules, work load, processes, and procedures as needed.



• 5 - 10 years of financial services lending operations experience; including at least 3 years of proven management experience required.
• Ability to proactively manage daily functions and perform complex tasks in a fast-paced changing environment.
• Experience with increasing the effectiveness and efficiency of supported partners through working together on improvement opportunities for shared workflow.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives that contribute to long-term operational excellence.
• Understanding of Commercial Term Lending (Commercial Real Estate) Products and Process a plus.
• Strong knowledge of entity documentation (i.e. LLCs, Partnerships, Trusts, Corps.) preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, decision making, independent thought and a collaborative management style.
• Experience in organizational effectiveness and operations management implementing best practices.
• Excellent people leader, able to have challenging conversations and provide real-time feedback. Open to direction that maintains a collaborative work style and commitment to get the job done.
• Excels at operating in a fast paced, collaborative environment.
• Excellent computer skills and proficient in excel, word, outlook, and access.
• Knowledge of government regulations as it pertains to residential / commercial lending a plus.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• A demonstrated ability to raise issues of importance. 
• Ability to look at situations from several objective points of view.
• Persuasive with details and facts.
• Delegates responsibilities effectively.
• College degree preferred.

Keyword: card%20services


Posted: 2019-10-29 Expires: 2019-11-28

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Operations Manager - Commercial Term Lending - Commercial Bank

JPMorgan Chase & Co.
Irvine, CA 92606

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