17 days old

Operations Division Leader- Court Orders & Levies-Westerville, OH

Westerville, OH 43081
  • Job Code

Operations Division Leader- Court Orders & Levies-Westerville, OH

Req #: 190054197
Location: Westerville, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

COAL Operations Division Leader


Regulatory Control Operations (RCO)


Regulatory Control Operations (RCO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers.


Court Orders and Levies (COAL)


COAL processes Asset-Based Orders served on JP Morgan Chase by restraining customers’ funds and other assets held by the bank.  The court system/government agencies issue a variety of orders to collect on debts or money judgments based on statutory terms and procedures.  Money judgments are the result of a lawsuit or other debt default process where a judge or jury find in favor of the plaintiff (third-party) and award damages from the defendant (JPMC customer).  Government agencies will also issue levies ordering asset restraint for child support, delinquent taxes or other customer defaulted debts. Law enforcement will seek to restrain or seize assets for violation of law or civil forfeiture. 


The Court Order & Levies Operations Division Leader is designed to functionally support the frontline Supervisors of ISRN, Levies, Court Orders, Payouts, Remittance, Quality Management, and Special Handling, all teams within COAL.

 This position requires strong, demonstrated leadership and communication skills, as well as significant balance between customer experience and risk control. This role will provide additional support for talent management, risk and control, and continuous improvement.  The incumbent will be expected to implement strategic direction related to production, scheduling, performance, and will drive improvement for the employee experience.


Roles & Responsibilities –

  • Manages a team of 30 to 45 members with 6 to 8 direct reports & the remaining reporting to his/her Direct Reports
  • Consistently lead by example & effectively coach employees in a positive manner for improved results.
  • Own and drive employee experience and engagement
  • Complete ownership of  process deliverables and ensure the team meets Service Level Agreements
  • Foster Continuous Improvement culture within the team
  • Implementation of a documented feedback mechanism that can be monitored/assist in improving the team's overall performance
  • Build successful teams through retention, coaching, engagement, and development
  • Work on succession planning within the team at all levels
  • Drive change management in a positive way
  • Provide direction and guidance to the Supervisors on queries with regards to Information Subpoenas Restraining Notice (ISRN), Levies, and/or Court Orders, hold placement and/or release or payout instructions in accordance with local, state, and federal guidelines.
  • Work /monitor all escalations on cases and work towards resolution of the same
  • Liaise with business partners/key stake holders to identify / escalate / resolve process issues / outages
  • Ownership of the Customer's Experience & work towards reducing negative customer impacts and adherence to Error Rate expectations.
  • Conduct periodic Capacity Planning exercises with the team, taking into account current volume trends
  • Work on cost rationalization measures, efficiency opportunities, that can help the group meet its financial commitments
  • Maintain & take ownership of the Business Continuity Plans
  • Partner with Risk team to ensure all risks are identified and mitigated on timely basis
  • Coordinate in ER testing and system updates. Identify / Escalate outages/issues due to ER releases
  • Monitor production/zing metrics & ensure the tool emerges as a credible basis for TM Evaluation
  • Ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks.

  • Bachelor’s Degree required
  • Minimum 6 years of experience in people management with a minimum 4 years in a supervisory level.
  • Effective Communication (verbal & written) and Inter-Personal skills
  • Ability to successfully communicate messages up, down & across all levels of the organization
  • Strong attention to detail, and analytical skills
  • Self-motivated with ability to influence and motivate the team
  • A leader with strong problem solving, planning, and results-driven experience
  • Strong MS office skills
  • Comprehensive knowledge of production,  process improvement, and strategic planning
  • Demonstrated abilities around analytical thinking and issue & conflict resolution
  • Ability to operate effectively in an environment that involves:
  • Constant change
  • Dramatic volume fluctuation
  • Moderate degree of ambiguity
  • Significant level of multiple concurrent priorities
  • Application of strong judgment in balance of customer experience and risk/control
  • Multiple  and complex regulatory jurisdictions
  • High risk (financial, reputation and litigation exposure)

    Keyword: consumer%20banking


    Posted: 2019-07-31 Expires: 2019-08-30

    For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

    Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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    Operations Division Leader- Court Orders & Levies-Westerville, OH

    JPMorgan Chase & Co.
    Westerville, OH 43081

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