20 days old

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code
    200022254_1

Merchant Services-VP, Solutions Marketing Manager

Job Description

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

J.P. Morgan’s Wholesale Payments business is an innovative leader in payments and cash management, moving and managing money for small business clients as well as 85% of Fortune 500 companies and continually delivering industry first innovation. Part of the Corporate & Investment Bank, but serving the complete range of JPMorgan and Chase business clients, our Wholesale Payments solution stack covers the full spectrum of client needs. From payment collection and processing to liquidity and cash management to payout, we help clients gain more control, protection, transparency and insight over their payment flows. We are an industry leader in moving money around the globe, with one fifth of the world’s money crossing our payment infrastructure each day. Our expanding suite of global solutions and integrated technology platforms coupled with our advice-led expertise located in over 100 countries around the globe provide distinct client value. We are uniquely positioned to address the challenges small businesses, treasury teams and payment professionals face today and will continue to face as they transform their organizations to stay ahead.

Merchant Services is one of the fastest growing businesses within Chase and payments is the intersection of our cross line-of-business strategy. Merchant Services is one of three businesses within Chase specifically serving small to medium sized businesses (SMBs). We are delivering the combined value of Business Banking, Ink business credit card and card payment acceptance via Merchant Services to ensure that business owners believe that Chase is THE bank for business. The Solutions Marketing Manager will report to the Head of Solutions Marketing for Chase Merchant Services and will be integral to the achievement of aggressive growth goals for the Merchant Services specifically and Chase for Business broadly. The successful candidate will develop and execute SMB product/solutions marketing strategies for the US and Canada. They will reinforce and elevate Chase’s position as a leading payments/financial services provider for small business owners. Success in the role will be tied to SMB growth; greater awareness, consideration and adoption of Chase Merchant Services across target segments.


Responsibilities- VP, Solutions Marketing Manager, Merchant Services:

• Lead the marketing launch of new products, features and benefits – guiding channel marketers, the field teams (sales and relationship managers), and servicing and cross-line of business partners on marketing strategy. Collaborate with the Commercialization team on go-to-market/launch planning and execution.
• Partner closely with product, sales and commercialization to optimize the end-to-end client journey and product experience
• Develop/refine a differentiated Chase Merchant Services client-centric value story for products and solutions for card payment acceptance available through Chase, grounded in business owner needs and the unique benefits and capabilities of Chase. Ongoing refinement of the broader Chase Merchant Services positioning and messaging framework for our target sub-segments
• Ensure appropriate positioning and messaging used by field teams (Sales and Relationship Managers) as well as in direct marketing channels.
• Develop go-to-market strategies and breakthrough marketing to merchandise our solutions via in-person and digital (owned and third-party) channels
• Package and launch streamlined product bundles that deliver a cohesive suite of solutions from mobile readers and terminals to tablet point-of-sale and integrated payments within software to support small business owners as they grow
• Drive marketing collaboration with ISVs for Chase card payments through direct engagement and/or working through the relationship manager for the ISV
• Drive the market and competitive research agenda, partner with those teams to deliver insights to identify or inform business opportunities and marketing strategies
• Create toolkits and enablement materials for sales and marketing, ensuring all are equipped to sell Merchant Services as a solution and specific product offerings
• Guide channel marketers, the field teams (sales and relationship managers) servicing, and cross-line of business partners on product marketing strategy
• Track and measure product / solutions marketing impact; tie back to business KPIs

Qualifications:

• Robust product marketing experience -- preferably in payments, FinTech or consumer technology
• Experience developing and executing marketing strategies for net new products/solutions
• Experience launching new product / solutions via digital assets with breakthrough marketing for direct response sign-ups and/or client-facing staketions:holders
• Experience developing clear and compelling value propositions for physical products (e.g., hardware), software and services; ability to simplify messaging for maximum impact
• Ability to think strategically (big picture) and connect the dots to individual tactics; desire to "roll up your sleeves" and “own” projects - manage the details of project execution
• Partner co-marketing experience, partner engagement / management skills strongly desired
• Clear and concise written and oral communication skills; excellent story-telling skills via deck writing
• Ability to influence across and up the organization to drive prioritization of opportunities with partners and stakeholders
• Ability to develop strong relationships across functions, able to earn respect and trust among internal and external business partners and team members
• Highly curious with proven creative problem solving skills with a focus on innovation and continuous improvement; strong customer/client-centric focus as default lens
• High energy and the ability to manage multiple initiatives simultaneously and work well under pressure and tight deadlines
• Team player with a positive, can-do attitude; must be comfortable managing through ambiguity, fluid business environment
• Polished executive presence, track-record of flawless execution and delivering strong results
• Strong Excel and PowerPoint skills
• Bachelor’s degree required with 10+ years of relevant experience

Req #: 200022254_1
Location: New York, NY US
Job Category: Marketing/Communications
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)


Keyword: card%20services

Categories

Posted: 2020-03-17 Expires: 2020-05-03

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JPMorgan Chase & Co.
New York, NY 10007

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