20 days old

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code

Wholesale Payments, Virtual Accounts Management Product Manager- ED

Job Description

Virtual Accounts Management Product Manager: Executive Director

Wholesale Payments


J.P. Morgan Wholesale Payments is one of the world’s largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, merchant acquiring and processing FX and escrow solutions. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market


About the role

Cash Management is transforming – clients now look for simpler and automated reporting tools for complex International accounting structures and payment activities.  Virtual Account Management (VAM) sits firmly in this space: VAM is J.P. Morgan’s next-generation cash management solution helping client’s better structure, manage and view account activity at various levels, without having to hold separate accounts to reflect their business structure.  VAM enables clients to rationalize account structures, centralize operating models and increase efficiency in account and liquidity management.

A Senior Product Manager is required to support the on-going delivery, commercial growth and product management of VAM. 

The individual will be part of the Liquidity & Account Services Team, with a focus on Payment Activities and related delivery and development activities for VAM. Given the geographic footprint of the payment and liquidity businesses, services and clients which the VAM team support, the team is deployed globally across the WHEM, EMEA and APAC regions.


The successful candidate will partner with a wide array of product and functional stakeholders to support the delivery of the VAM roadmap and the on-going transition of VAM into the growth and maturity stages of the product lifecycle.  As VAM capability expands through agile development, refinement of robust operating models to support scale and incorporation of clients’ feedbacks into production, will be a primary focus.

Clients and front-office partners – Sales, Implementations and Client Service – will require support throughout the client’s relationship with J.P. Morgan.  This includes ensuring VAM capability and broader solutions match client needs, advising on details to ensure smooth implementations and promptly address client inquiries or escalations. 

The successful candidate is an experienced, senior Product Manager with strong communication skills who collaborates effectively with partners across functional disciplines, regions and lines of business.  The individual has knowledge of the customers and cash management products, in particular, payments activity, demonstrates superior cross-functional and regional alignment, and holds themselves accountable for business results and professional development. The successful candidate will also be directly responsible for the management and coaching of staff.


Core responsibilities include:

Product Management

  • Proactively contribute and support to the strategic direction VAM using insights into latest market trends around client cash management requirements and collaboration with internal stakeholders
  • Manage and ensure delivery of the VAM roadmap end-to-end, from concept to business requirements to delivery and post release
  • Manages pre and post releases to ensure new product functionalities are delivered as per specified business requirements
  • Design and execute the 'Ready to Launch/Sell' plan in relation to VAM expansion strategy and work with the appropriate stakeholders to ensure completion of post-implementation activities to validate product performance and clients' utilisation of new and enhanced features
  • Share local market knowledge and expertise with regional team to support driving overall strategy
  • Produce and monitor reports of key performance indicators (KPI) to drive Product P&L and identify emerging balance and revenue trends. Ensure pricing strategy is aligned with the Bank’s balance sheet and funding strategy

Client Focus

  • Actively partners with client coverage and PSS teams to refine VAM use cases
  • Provide support to front office functional partners to drive product growth – Sales, Implementations and Client Service
  • Support the end-to-end client experience and associated initiatives to deliver a best-in-class solution for clients
  • Support and participate in client meetings as required
  • Provide direct support to clients during and post implementation as required

Risk & Control Management

  • Actively identify, manage, and remediate risk issues 
  • Support a strong end-to-end product management control framework, including risk issue and remediation management
  • Develop understanding of “Know Your Product” and other risk/control related frameworks and processes
  • Participate in required risk/control and other VAM governance related forums

Teamwork and Leadership

  • Directly lead a team

  • Support learning and coaching of team members

  • Attract top market talent and develop succession plans for team

  • Partner with regional product managers to drive consistency and best practices
  • Build and maintain a strong relationship with functional partners and other stakeholders whilst demonstrating ability to influence and drive decisions
  • Share knowledge and best practices across Regional teams and functional partners
  • 10+ years’ experience in E2E global cash management product development & management -  global payments experience preferred
  • Solid track record of success in leading large-scale initiatives across various product teams
  • Experience drafting and driving Business Requirements
  • Experience in collaborating with sales, technology, operation, service, risk, compliance and legal teams and command strong influencing skills  
  • Creative problem solver, capable of developing innovative and differentiated solutions
  • Project planning skills
  • Excellent verbal and written communication skills;
  • Excellent team building and management skills
  • Experience in managing complex products preferred
  • Bachelors’ degree
  • Proficiency in MS Office Suite of products, especially PowerPoint and Excel
  • Travel may be required from time to time
Req #: 200023003
Location: New York, NY US
Job Category: Product Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-03-16 Expires: 2020-05-03

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JPMorgan Chase & Co.
New York, NY 10007

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