9 days old

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code

Digital - Content Editor, Associate

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.


At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our mobile apps to online banking to emerging payments — that are used by millions of customers every day.


Our digital channels support more than 32 million active customers. Nine million customers interact with us daily, making Chase the most visited banking portal in the U.S. Within Consumer and Community Banking, we’re responsible for setting and executing strategies that align with business objectives and drive digital innovation, helping us to establish the best digital banking customer experience in the industry


We are looking for a Content Strategist to join our Digital Customer Experience Team. As a Senior Content Editor, you will partner with multiple product owners and project teams to create, edit and maintain content on various secure internet sites.

  • Ensures all content is easy to read and understand, effectively helping the user navigate through the site and adhere to the company's culture
  • Ushers content through the full project cycle, creating and reworking the copy through the approval process
  • Works with the production teams to ensure all text is published correctly 

  • Minimum 3+ years’ experience writing/editing customer communications, instructions and marketing copy for websites
  • Bachelor’s degree is required, preferably in English, Journalism, Marketing, Advertising, or other communications-related field
  • Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation, and usage
  • Must be able to produce copy that's consistent with Chase's voice and tone

Preferred Skills:

  • Experience in banking/financial topics is preferred
  • Experience as part of an e-Commerce team and/or online marketing agency is greatly preferred
  • Subject-matter expertise in web content, with an ability to train others across the company on the subject
  • Experience working in cross-functional teams with interaction and graphic designers, usability experts, product managers, legal and compliance, and line-of-business owners
  • Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide
  • Proficiency in Microsoft Word and a working knowledge of Microsoft Excel and Microsoft PowerPoint. 
  • Basic HTML skills and experience with graphic design software is preferred.
  • Good basic understanding of web technology and publishing
  • Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects
  • Experience adhering to documented standards for copy, obtaining feedback and approvals from clients, and revising documents according to that feedback
  • Experience enforcing best practices and processes from the start of the project life cycle to the project's official launch

Candidates should provide at least three recent web writing samples. Online portfolios are preferred.

Req #: 200003177
Location: New York, NY US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: card%20services


Posted: 2020-02-14 Expires: 2020-03-15

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JPMorgan Chase & Co.
New York, NY 10007

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