1+ months

JPMorgan Chase & Co.
New York, NY 10007
  • Job Code

Commercial Bank - Corporate Client Banking & Specialized Industries (CCBSI) – Strategy and Digital Transformation Associate

Job Description

JP Morgan Chase Commercial Bank (CB):

CB provides a full range of services including lending, treasury services, investment banking, commercial card and asset management products to meet its clients’ domestic and international financial needs. CB’s 1,800 bankers serve approximately 18,000 clients nationally, including corporations, municipalities, financial institutions and not-for-profit entities, with annual revenue generally ranging from $20 million to $2 billion, and nearly 36,000 real estate clients, owners and investors. CB is the third largest commercial bank in the U.S., with over $200 billion in loans and $180 billion in deposits. In 2017, CB generated revenue and earnings of $8.6 billion and $3.5 billion, respectively. CB is composed of three LOBs – Middle Market Banking & Specialized Industries (MMBSI), Client Banking & Specialized Industries (CCBSI), and Commercial Real Estate (CRE).

Team Description:

The CCBSI Business Transformation Team reports directly to the CEO of the CCBSI business and takes a client-centric approach to reimagine commercial banking through digital transformation and strategic initiatives. The team serves as a strategic partner to both the Commercial Bank (CB) and the Corporate and Investment Bank (CIB), steering high-profile initiatives, user experience design, and client segmentation strategy. Several team members are former McKinsey, Oliver Wyman, and Deloitte consultants or previous JP Morgan employees

Overview of Role:

The Corporate Client Banking & Specialized Industries (CCBSI) Business Transformation Team Associate position reports into the MD of CCBSI Business Transformation within JP Morgan Chase’s Commercial Banking Team. The highly visible role provides the opportunity to reimagine commercial banking by putting the client first to develop best-in-class client solutions and experience. This individual will be responsible for designing the future client and internal experience (incl. operating model) and developing the product and capability road map in collaboration with a diverse set of stakeholders.


The role requires a strategic, highly analytical, impact focused, and innovative individual who has a passion for change, strives to deliver impact for our clients, and can build strong relationships with partners and stakeholders. Additionally, given the high-profile nature of the team’s work, the ideal candidate would enjoy working in a fast-paced environment, have prior experience developing materials for senior leadership, and possess exceptional drive and energy.

Functions and Responsibilities:
Thought Leadership and Problem Solving
  • Planning and conducting primary and secondary research with clients and employees via in-depth interviews, facilitated working sessions, design workshops, focus groups, and surveys
  • Structuring and performing both data driven and qualitative analyses to identify and shape strategic / transformational opportunities and recommendations; often in collaboration with senior stakeholders
  • Researching and applying understanding of innovation in financial services and emerging technologies (e.g. machine learning, blockchain, robotics process automation) to reimagine the future of commercial banking
  • Collaborating with design teams and SMEs to use a design-thinking methodology to co-create the target state client and internal commercial banking experience (incl. operating model, business architecture, capabilities, features and functionalities, etc.)
  • Translating the target state design into discrete and well scoped initiatives with robust business cases and KPIs to measure and track impact
Stakeholder Management
  • Preparing decks and design materials to share with team leadership, senior management, and executive leadership (incl. the CEO of CB and JP Morgan Chase’s Operating Committee); including presentations, executive summaries, proof-of-concept (POC) / minimal-viable-product (MVP) demonstration, and KPI progress
  • Developing strong trusted advisor relationships with key client and internal stakeholders
  • Reviewing proposed POCs and MVPs with key client and internal stakeholders and integrating feedback into design
  • Driving change, consensus, and alignment on the target state vision and roadmap across a diverse set of stakeholders and senior leaders
  • Leading one or more workstreams, with oversight from senior team members, including: owning deliverables “end-to-end”, creating work plans, and managing deadlines and expectations
  • Potential opportunity to oversee an analyst with additional opportunities to help develop junior team members (e.g. mentorship)
  • 2-4 years of experience at a top-tier management / strategy consulting firm or in an internal corporate strategy / transformation function, with proven analytical skills. Experience in financial services is preferred, but not required
  • Previous experience and proven success with operating model design and / or business strategy with a strong interest in design thinking, digital transformation, and tech innovation
  • Bachelor’s degree from top-tier program required; MBA or related Masters Degree is a plus
  • Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
  • Strong verbal and written communications skills; including strong PowerPoint skills with experience developing materials for executive leadership strongly preferred
Req #: 190055727
Location: New York, NY US
Job Category: Corporate Staff
Employment Type: Full Time
Potential Referral Amount: 0 US Dollar (USD)

Keyword: card%20services


Posted: 2019-08-27 Expires: 2020-02-13

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JPMorgan Chase & Co.
New York, NY 10007

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