1+ months

JPMorgan Chase & Co.
Mountain View, CA 94041
  • Job Code

Digital - User Experience Design Lead, Vice President

Job Description

About Chase


Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

About Digital Consumer Experience (DCE)


The JPMorgan Chase Consumer Banking Digital Consumer Experience (DCE) team is responsible for creating a simple, capable, cohesive, human + personal digital banking experience for our over 70 million customers. We work across every possible channel; from our rich web application to our mobile applications to ATMs to a range of virtual assistant experiences. Experience design partners closely with its partner Lines of Business (LOBs), tech counterparts, developers, user researchers, design planners + content editors to create and realize visions for digital banking products and experiences. Chase has established itself as a digital leader amongst large financial institutions. We are now beginning the next chapter in our journey to establish Chase as a destination employer for design leaders ready to reinvent some of the most important digital experiences in the lives of 1 in 2 households in North America.



We are looking for an energetic and experienced User Experience Design Lead with a passion for creating simple, beautiful solutions to complex problems to join our Strategic Innovation Programs team. You obsess over understanding the customer and their context, enjoy creating user flows + prototypes to explore concepts and tell the story behind our designs. You pay attention to the details and love polishing your work until it shines. You are an expert in the latest trends in modern web and mobile application design, as well as have a keen eye for visual design, illustration, photography and motion graphics. You have worked on multi-platform designs in the past. You understand and are skilled in balancing innovation with consistency. You’re familiar with wide range of design tools and love to learn new ones.


Key Responsibilities

  • Design products across mobile and web that targets specific customer values as well as business goals.
  • Create wireframes, user flows and prototypes (as needed) to communicate and learn about your designs.
  • Help define a design system and language, and advocate its application across different products and platforms.
  • Be an active member of a larger design team, participate in design critiques and peer reviews.
  • Collaborate with product managers, executive and brand/marketing stakeholders to realize your designs.
  • Able to work and communicate effectively with team members located in multiple locations.
  • Active listening whenever we engage with user research. 

Team Expectations

  • Work closely with other disciplines to understand design context and collaborate within team for solutions.
  • Deliver solutions (research findings, design concepts, content) and participate in critique process to improve design acceptance.
  • Develop critical thinking through iteration and design review
  • Understanding and application of design systems (IA, pattern library, visual design libraries, motion library).
  • Execute processes and produce artifacts in support of the squad
  • Proactively seek out ways of incorporating the customer experience into daily work.
  • Proactively identify squad-level issues that affect product quality to senior design management.
  • Work collaboratively and contribute to the success of a multidisciplinary team.
  • Contribute to high performing teams through the development of self and others, emphasizing continuous learning and growth.
  • Enjoys mentoring junior team members and has an interest in managing small teams.

Decision making

  • Must be capable of independent decision-making as well as able to take direction

Under advisement

Required experience

  • 8 to 12+ years designing mobile first.
  • Experience in designing complex applications with rich interactions and animations.
  • Experience with design thinking methodologies.
  • Expert in Adobe Creative Suite, Sketch, and other design tools.
  • Experience in building UI functional prototypes (e.g. html/css, Invision, Principle, Axure, etc.).
  • Working in a fast-paced and collaborative environment.

Req #: 190097650
Location: Mountain View, CA US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: consumer%20banking


Posted: 2020-02-25 Expires: 2020-05-03

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JPMorgan Chase & Co.
Mountain View, CA 94041

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