1+ months

Monitoring Program Manager

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Monitoring Program Manager

Req #: 190094907
Location: Plano, TX, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

As a senior leader in Project Execution, you will lead high-performing teams in envisioning and creating complex technology solutions across the firm. This prominent position combines strategic thinking – about industry trends, firm-specific initiatives and relevant technology – with a deep understanding for how to develop and implement programs that can be rolled out globally, and across multiple lines of business. You'll work closely with executive leadership across the firm to identify and prioritize projects that serve the best interest of the entire firm. Meanwhile, you'll ensure that your Project Execution colleagues have the resources and guidance they need to deliver timely and relevant solutions. As a key professional in JPMorgan Chase & Co.'s global technology group, you will have the opportunity to work with some of the industry's leading talent in developing programs with broad and lasting implications.


The Monitoring Program Manager will be responsible for directing and managing a large and complex program within the Consumer and Community Bank related to the modernization of the application and infrastructure monitoring toolset. This program involves migrating from legacy monitoring toolsets (AppMon and Wily) to the strategic platform, DynaTrace Managed. The Program Manager will serve as a member of the CCB Program Execution Group and will lead the effort which will deliver significant financial, process, organizational, and technology impacts. They will be responsible for planning, driving execution, removing obstacles and articulating status and progress to senior stakeholders. 

• Direct and manage multiple large and complex program and projects across CCB 
• Assess resource needs and negotiates to obtain resources required/right size project as appropriate.
• Work closely with senior business leadership to define requirements and vet solutions
• Establish the approach and define the necessary work activities (projects, BAU, etc.) to achieve project / program's mission & vision, monitor & report progress, and address any program-level issues. 
• Manages project expectations and message to Senior Management on scope decisions as well as negotiates trade-off discussions as appropriate.
• Manage budget for initiatives
• Research, implement and evaluate project management improvement practices to enhance effectiveness and efficiency of current planning and execution processes 
• Proactively identify and resolve issues that would present a risk to on-time implementation of programs or projects
• Establish and maintain effective working relationships across contributing teams, various Lines of Business’s, senior technology management, business management, program sponsors, vendors, and business clients
• Ensure projects are completed in accordance with all Risk, Architecture, and other relevant firm-wide guidelines
• Produce quality standard timely Project Management deliverables as in accordance with the Project life-cycle
• Motivate team members and effectively manage stakeholder expectations
• Influence change and communicate with diverse stakeholders and cross-functional team


Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.  


• Demonstrated experience in leading cross functional programs, projects and initiatives

• 8+ years of program/project management experience

• Experience with delivering in both Agile and Waterfall environments
• 2 Years + experience preferred with: AppDynamics, DynaTrace, ELK, Splunk, Fluent D, Kafka, Evolven 
• Splunk Certification a plus
• Bachelor’s degree
• Strong client relationship skills 
• Excellent relationship and communication (written and verbal) skills, highly collaborative - can build rapport and credibility 
• A demonstrated bias for action, creative problem-solving
• Strong presentation skills 
• Organized and methodical with a sharpened ability to multitask
• Demonstrate excellent judgment and decision making
• Ability to work well in a high-pressure and dynamic environment, to develop strong client relationships and manage by influence
• Expert knowledge of project lifecycle methodologies

Keyword: consumer%20banking


Posted: 2019-10-18 Expires: 2019-12-15

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Monitoring Program Manager

JPMorgan Chase & Co.
Plano, TX 75074

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