12 days old

JPMorgan Chase & Co.
Milwaukee, WI 53202
  • Job Code

First Mortgage Underwriting Manager II - Milwaukee, WI

Job Description


The qualified candidate will be responsible for leading a Team Managers and approximately 50 Underwriters to deliver loan decisions for our customers.  The leader will need to balance delivery of Quality, Customer, Efficiency and People priorities simultaneously.  People leadership and a deep background in First Mortgage Underwriting is required.  Extensive experience in pipeline management, production delivery and mortgage process design are critical.   


A Senior Team Manager (UW Mgr. 1) must have the ability to communicate clearly and broadly across multiple teams to achieve a common goal and deliver on the priorities of JPMC Consumer Underwriting.  Proactive, responsive, customer focused, highly engaged, dynamic and hardworking are the characteristics for a successful Senior Team Manager (UW Mgr 1). 


The qualified candidate will provide leadership and direction to a team of Underwriting or Quality Control professionals responsible for providing quality loan decisions on a variety of mortgage loan products.  You will monitor workflow and ensure compliance within the team to Chase procedures.  The MB UW Manager will be responsible for team performance as it pertains to loan quality, productivity, and expected turn times.  You will be responsible for empowering your staff by providing them the tools and the training necessary to ensure they can excel in their jobs.  You will manage productivity and efficiency of the team via reporting, system reviews, and management of work queues based on capacity and volumes. You and your staff will be required to interact with other internal and external partners as needed to achieve the highest quality and level of customer satisfaction.


Credit and Risk Oversight:


As a MB UW Supervisor you will ensure employee adherence to Chase credit policy and overlay guidelines and all applicable government regulations.  You will instruct and lead your staff on how to interpret and apply credit guidelines and procedures when rendering loan decisions. 





  • Maintains a comprehensive knowledge of Residential Mortgage Credit Underwriting.

  • Subject matter expert with regard to specialized systems and processes

  • Possesses excellent verbal and written communication skills

  • Provides supportive feedback in a manner that helps foster a positive work environment while leading the team towards a common goal

  • Provides excellent customer service to internal business partners and external customers

  • Follows and implements detailed procedures and ensures accuracy in documentation and data

  • Leads by example; fosters commitment and team spirit; undaunted by change and able to see the big picture

  • Exercises discipline and resolves conflict fairly and constructively.

  • Demonstrates an ability to analyze risk and recommend an informed course of action.


  • Responsible for the oversight of pipeline management for the team and ensuring adherence to posted SLAs. 

  • Provides coaching to Team Managers and Underwriters on best practices for pipeline management, including load balancing and the management of rush requests.  Personally inspects volume aging outside of SLA to determine root cause.

  • Manage performance of team through proactive coaching, training and supporting employee development

  • Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision

  • Supervise a team of employees by monitoring workflow and ensuring compliance with Chase policy and procedure

  • Maximize productivity and efficiency of the team by monitoring and managing work queues, assigning and adjusting workflow as volume dictates

  • Manage team performance related to service delivery, quality expectations and productivity benchmarks

  • Recommend personnel actions such as hiring, training, terminations, promotions, transfers, disciplinary and salary actions






  • Three years of Underwriting, Quality Control or equivalent experience in the Mortgage Industry

  • Prior management or Manager I experience preferred

  • College degree preferred

  • Excellent analytical and decision making skills

  • Excellent written and verbal communication skillsAbility to articulate decisions and discuss options with confidence

Req #: 200021127
Location: Milwaukee, WI US
Job Category: Credit
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: home%20lending


Posted: 2020-03-17 Expires: 2020-04-19

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JPMorgan Chase & Co.
Milwaukee, WI 53202

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