1+ months

Merchant Services - Sr. Product Manager - Interchange

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Merchant Services - Sr. Product Manager - Interchange

Req #: 190096516
Location: Chicago, IL, US
Job Category: Product Management
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.


Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1.3 trillion in annual transaction volume in 2018. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.


Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda.  This multi-year, firm-wide strategy will build customer-centric payments solutions for business clients.  It’s a unique opportunity to build a modern product suite on a cloud-based, big data platform at an enterprise scale.  In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to-market new product features.  As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.


To help drive the transformation, Chase is seeking a talented & proven Senior Product Manager, Interchange. This is an individual contributor role where the candidate will help build roadmaps, adopting agile development methodologies and collaborating with technology partners in building a suite of products, including authorization, clearing and settlement, with an emphasis in interchange for multiple payment methods.


The Senior Product Manager will have an excellent understanding of the components of payment processing transactions including; authorization, clearing, interchange calculations and settlement.

To support that, expertise in the networks (Visa / MC / Amex / Discover, etc.) specification documents along with an understanding of the network rules and regulations is expected. The ability to construct epics and  user stories is expected for various payment types (credit card, debit card, ACH, new alternatives) for engineers to deliver.

The Senior Product Manager has a good understanding of the payments landscape and stakeholders (consumers, merchants, acquirers, networks, issuers etc.).


This position will succeed by shipping product that meets and exceeds customer expectations, delivering stakeholder results.



  • Design product platform with APIs, services, and data-driven insights that deliver world class experiences across payments processing products with emphasis on interchange calculations but also including authorization, clearing, and settlement
  • Work closely with the payment brands and other suppliers of payment products to create and maintain a leadership position for JPMorgan payment services.
  • Provide a clear, documented vision and scope via use cases, product requirements, epics,  and stories to support agile scrum teams
  • Manage the product roadmap that balances stakeholder inputs and MVP/MMP release outputs
  • Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
  • Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (including; customer R&D and market drivers)
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues
  • Monitor product performance with reports and dashboards, and periodic stakeholder reviews
  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
  • Partner with teams (product, technology, operations, client advocacy, controls) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
  • Partner with 3rd party vendors / alliances to enhance product offering

  • Bachelors degree preferred or equivalent practical experience
  • Critical thinking skills; demonstrated ability with analytics
  • Strong experience with payment brand rules and regulations, specifications and interchange
  • Extensive experience in merchant acquiring, with international experience a plus /
  • Strong experience in payments product development or platform transformation
  • Experience with modern technology stacks, including cloud, big data, microservices, API’s, etc.
  • Proven track record of managing new product launches / transformations of mission-critical payment platforms
  • Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
  • Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Strong influencing and partnership / skills to drive cross-functional teams
  • Ability to productively work in a matrix management organization
  • Positive, team-oriented attitude and inspiring skills a must
  • Approximately 30% travel can be expected  

Keyword: consumer%20banking


Posted: 2019-10-21 Expires: 2019-12-14

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Merchant Services - Sr. Product Manager - Interchange

JPMorgan Chase & Co.
Chicago, IL 60602

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