1+ months

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Merchant Services Product Manager of Sales Experience

Job Description

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.


Chase is seeking a Product Manager of Sales Experiences to invent and deliver products and experiences that power client growth, create a seamless experience for our sales teams, and establish Chase as the preferred payments provider to small and mid-sized businesses.


The Product Manager of Sales Experiences will own product strategy and deliverables that culminate in a great banking and payments experience for small to mid-sized businesses. This individual will be responsible for understanding merchant and sales team needs, articulating product vision, defining user stories, identifying success metrics & collaborating with cross functional teams to build and launch new product initiatives.


The Product Manager of Sales Experiences will focus on building and innovating, as well as optimizing sales experiences over time. They will gain a deep expertise in multiple areas related to payments, including merchant onboarding, credit card processing, point-of-sale solutions, and risk, controls, and compliance. They will also gain a deeper understanding of Chase customers across various verticals, including retail, restaurants, and professional services merchants.



  • Develop a product vision & roadmap to transform the Chase Merchant Services small business sales experience with tools to enable these internal teams to board merchants in minutes to a variety of proprietary products and third party software solutions

  • Partner with product and engineering teams across WePay and Chase to deliver against the roadmap, including enhancements to tools such as Salesforce and systems used within the Chase branch network to open and refer merchant services accounts

  • Conduct qualitative and quantitative research to identify internal client needs

  • Work closely with engineers and other stakeholders to bring innovative products to the market

  • Define and track metrics that inform the success of your product initiatives

  • Build offerings that make it easy for sales teams to create easy and compelling client onboarding experiences

  • Develop strategies for sales-facing tools that consider the various needs of end customers depending on their size and sophistication

  • Evaluate and integrate with third-party vendors where appropriate in order to meet our customer’s payment needs



  • Aptitude to learn, solve challenging problems and a passion to deliver great user experiences

  • 3+ years product management experience building SaaS products for businesses, with a strong track record of success

  • Experience writing user stories and acceptance criteria for engineering teams

  • Experience creating wireframes to communicate concept and product ideas

  • Experience working on accounting, reconciliation and/or business intelligence systems

  • An obsession with customer research, product fidelity and user experience

  • Master’s or Bachelor's Degree in engineering, business, finance, or a related field

Req #: 190109407
Location: Plano, TX US
Job Category: Product Management
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2019-12-03 Expires: 2020-02-13

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JPMorgan Chase & Co.
Plano, TX 75074

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