11 days old

Merchant Services - Product Controls Manager - VP

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Merchant Services - Product Controls Manager - VP

Req #: 190082131_1
Location: Plano, TX, US
Job Category: Product Management
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to Chase.com.


Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Product Controls team is seeking a motivated process and control focused candidate to support and drive key initiatives spanning across the Product disciplines. The candidate will be responsible for ensuring that risk and control gaps are identified, reported, and remediated. This includes ensuring that risk policy, guidelines, and risk grading methodologies are calibrated and in-synch with business and corporate standards.  

The Product Controls Manager will coordinate across various departments including Risk, Compliance, Legal, Third Party Oversight, Business Resiliency, Technology, Operations and Product Management to communicate and enforce control standards and execute against control related projects and initiatives. The ideal person for this role is someone who possesses a strong understanding of controls, process improvement, and a blend of business and technical knowledge.  


  • Lead Issue Management related activities, such as drafting of issues, action plans, risk acceptance; oversee remediation of issues

  • Aggressively identify and remediate control gaps; work with product managers in early identification and reporting of emerging control issues

  • Monitor and assess the consistency of risk management practices across our Product offering

  • Lead control related projects, including strategy creation, requirements oversight and implementation

  • Lead RCSA related processes for the Product organization

  • Manage and execute foundational controls:

    • Create and update control documentation and standard operating procedures

    • Manage and monitor User Tool population

    • Lead resiliency planning for Product; define and communicating recovery time objectives and resiliency plans

  • Lead Product related audits, examinations, and reviews

  • Bachelor’s degree in business, or related field required

  • 3 to 5 years of risk/controls or related experience

  • 3+ years in a payment processing, financial or product related role; understanding of the payments space, including credit card, bank ACH, Cash and/or Treasury Management, or transaction processing preferred

  • Drives results through leadership, people, communication and influence

  • Comfortable with change, ambiguity, debate, conflict and informed risk taking

  • Ability to drive large initiatives spanning across multiple teams and organizations

  • Experience creating standard operating procedures and policies

  • Experience partnering with colleagues, clients and control community members to evaluate, test and report on the adequacy and effectiveness of management controls

  • Must have strong organizational skills to plan, organize and schedule resources

  • Ability to understand and communicate policy requirements to stakeholders from both business and technical areas

  • Ability to work independently and develop creative ways to achieve goals

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint

Keyword: consumer%20banking


Posted: 2019-09-05 Expires: 2019-10-05

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Merchant Services - Product Controls Manager - VP

JPMorgan Chase & Co.
Plano, TX 75074

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