26 days old

Merchant Services-Payment Facilitators Business Owner

JPMorgan Chase & Co.
Redwood City, CA 94063
  • Job Code

Merchant Services-Payment Facilitators Business Owner

Req #: 190068298
Location: Redwood City, CA, US
Job Category: Product Management
Potential Referral Amount: US Dollar (USD)

JPMorgan Chase Merchant Services and WePay have demonstrated long standing market leadership in partnering with Payment Facilitators and Third Party Payment Providers (“TP3s”). We are looking for a senior individual to be the single point of accountability across various stakeholder groups for designing a product solution offering for this market segment, setting our firm-wide standards on AML/KYC risk screening, establishing pricing and contracting guidelines, and coordinate across a diverse set of stakeholders across the firm.

The role will have direct accountability across the following deliverables:

1) Design the “sell box” of features and functionality available for this market segment, and align all commercial go-to-materials and collateral to reduce complexity of sales process and empower field & bank partners to sell. This will include but not be limited to setting the strategy and overseeing the tactical roll out of pricing, contracting terms, sales practices, and go to market approach.

2) Establish a standardized set of internal standards around client and end-customer onboarding, Know Your Customer (KYC) and Anti-Money Laundering (AML) screening guidelines, and processing risk management.

3) Be responsible for firm-wide coordination across relationship and product teams in Commercial Bank and Investment Bank, in order to standardize onboarding, risk processes, relationship pricing, and pipeline management.

4) Drive innovative new offerings for this market segment, including product design of a new hybrid model that bridges the Merchant Services and WePay hosted offerings and firm-wide liquidity management programs for this target client.

Role Requirements:
Success as the PayFac Business Owner will require you to:
* Be Collaborative ... this role will be responsible for coordination across a myriad of internal stakeholders — it’s critical that you are able to listen to each stakeholders needs, design creative solutions to complex problems, and ultimately are able to influence peers across the organization
* Be Accountable ... this role will require you to deliver thoughtful end-to-end processes and solutions that consider widespread impacts to other teams — it is important that you take ownership for the outcome of new client sales and client satisfaction
* Be Innovative ... this role will require a product-owner mindset in new solution design, plus a creative-problem solving approach in setting new GTM and risk management strategies
* Be Resilient ... any complex cross-functional program is going to hit unanticipated roadblocks along the way — it’s important that we know you can unemotionally pivot, try an alternative approach, work to influence the right stakeholders and ultimately drive a successful outcome for all parties involved
* Know Your Customer ... the PayFac/TP3 market is unique and complex and it is important that you deeply understand the product and vendor needs of this market segment, as well as their business model and P&L drivers.

Required Experience:
• 10+yrs. experience in product management with substantial technical credentials in product management
• Strong payments experience required with first-hand experience at processor, PayFac/TP3 or marketplace merchant
• Strong P&L ownership
• Exceptional experience and knowledge in the areas of onboarding, risk management & AML/KYC guidelines
• Robust understanding of the regulatory environment faced by the business and structures recommendations accordingly
• Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization
• Strong sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for large scale initiatives
• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Bachelor’s degree and (ideally) MBA

Keyword: consumer%20banking


Posted: 2019-11-13 Expires: 2019-12-13

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Merchant Services-Payment Facilitators Business Owner

JPMorgan Chase & Co.
Redwood City, CA 94063

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