6 days old

Merchant Services-Acquiring Network Operations and Relationship Director

JPMorgan Chase & Co.
Plano, TX 75074
  • Job Code

Merchant Services-Acquiring Network Operations and Relationship Director

Req #: 190079463
Location: Plano, TX, US
Job Category: Relationship Management/Sales
Potential Referral Amount: US Dollar (USD)

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2018. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Acquiring Network Operations and Relationship Executive Director will reside within the Payment Network Office and maintain responsibilities for the day-to-day operations and relationships supporting the payment brands for both the credit and debit acquiring networks across the United States, Canada, and Europe. This individual will communicate with both the issuing and acquiring Network partners to represent and leverage common and consistent viewpoints on behalf of JPMorgan Chase. The successful candidate will build solid relationships with key payment brand partners including MasterCard, VISA, American Express, Discover, JCB, CUP, and the Debit networks. Additionally, this individual will monitor key business metrics (operational and financial), to identify issues and frame critical decisions for the Head of the Payment Network Office to communicate progress and potential issues/roadblocks to senior management regarding the Acquiring Network.

The Acquiring Network Relationship Manager will closely work with AEs and RMs of our largest and most important merchants to support their needs, surface issues, and advocate for their interests with the payment brands. This individual will also be responsible for the team that provides preliminary assessment of all changes being introduced by the Credit and Debit Payment Brand Brands across all regions the US, Canada, and Europe regions. The process includes managing the intake of changes, gathering impact assessments, and working with Product Partners to prioritize their execution. The team is also responsible for the development of client communications, continual process improvement, and ensuring that Payment Brand mandates are clear so they may be translated into accurate internal requirements. The team ensures our controls are properly maintained and executed in relation to these functions. The successful candidate will be a key contributor to the program’s steering committee, and will provide updates and status of PBI to key stake holders throughout the company, as well as provide regular updates to the Merchant Services’ Leadership team as appropriate.

The successful candidate will manage a team and is expected to identify, hire and retain talent by providing regular coaching and feedback to the team. The team will consist of Acquiring Network Relationship Managers who will creatively solve daily acquiring network issues and manage debit network relationships.

This individual will identify internal key stakeholders across the various lines of businesses within JPMC to build partnerships to leverage payment network industry knowledge to make significant and impactful decisions, and to drive effective collaboration between JPMC and the Acquiring Networks. The successful candidate will establish comprehensive strategies that utilize existing processes, determine new processes when necessary, and partner with all functional areas to accomplish our business goals.

The core responsibilities of this position include:
• Closely work with the payment brands to advocate for the needs of our merchants and our business (e.g., advising on rule changes/modifications, negotiating waivers)
• Manage the payment brand acquiring activities across the US, EU, and Canada by overseeing the teams in each of those areas.
• Maintain oversight of the quarterly PBI release projects, controls for the PBI projects, as well as the Payment Brand projects managed via Product counterparts.
• Publish internal communications (e.g., Payment Relations News) of all key network rules and regulations changes to appropriate parties in preparation for client communications.
• Oversee and implement new initiatives to provide additional functionality and support for clients as they relate to the Payment Networks.
• Conduct regular business reviews with Network Partners, including internal issuing partners to provide updates on acquiring activities and issues.
• Support negotiation of acquiring contracts in partnership with Payment Network Office.
• Partner with the PNO Analytics team to aid in implementing strategies for PIN debit routing.
• Lead an effective and collaborative communication culture between Merchant Services and internal JPMC Partners.
• Maintain a regular cadence with internal JPMC key stakeholders to monitor progress, ensure coordination and collaboration among teams, and identify/resolve potential issues.
• Ability to execute people manager responsibilities including developing talent, coaching, providing timely feedback, clearly communicating priorities, managing resources and supporting diversity.
• Ability to establish and maintain a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed. Holds subordinates accountable for compliance within a controlled environment.

Experience needed:
• Bachelor’s degree or equivalent experience required. MBA or Master’s degree preferred.
• Minimum 10+ years of management and leadership experience in payment industry working with payment brands and/or product
• Highly skilled operational, project management, productivity improvement and organizational effectiveness
• Exceptional leadership acumen to build high performing teams, and attract top talent
• Strategic Thinker and a “thought leader”
• Must be able to challenge traditional thinking and champion change
• Ability to lead via influence
• Strong interpersonal skills and ability to work across functions
• Exceptional relationship management skills and highly collaborative
• Exceptional verbal and written communication skills
• Strong analytical, financial and decision making skills

Keyword: card%20services


Posted: 2019-09-09 Expires: 2019-10-10

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Merchant Services-Acquiring Network Operations and Relationship Director

JPMorgan Chase & Co.
Plano, TX 75074

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