27 days old

Member Services Representative, AA Credit Union Support Services

American Airlines
Fort Worth, TX

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 19344 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​​This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for overseeing mail services, document scanning and imaging and document storage and destruction for the American Airlines Credit Union.


Specifically, you’ll do the following:

  • Receives, sorts and distributes incoming mail
  • Receives incoming deliveries to be delivered throughout the Credit Union
  • Picks up and sorts documents for imaging
  • Processes outgoing mail and packages
  • Orders the delivery and pickup of documents from off-site storage
  • Operates and maintains postage metering system as well as the letter folder/stuffer equipment
  • Tracks and logs documents, postage and packages using electronically tracking system and computer software
  • Imports documents from the network that are electronically submitted
  • Works directly with all parcel delivery services and assists all credit union departments with mail services and maintaining copy paper supply
  • Assists users with research requests for documents and packages
  • Indexes and deletes documents from the imaging system
  • Processes and updates returned mail through multi computer applications systems
  • Trains to cover or assist with other departmental duties and functions as needed
  • Works a rotating Saturday schedule
  • Ability to lift up to 40 pounds
  • Ability to sit and/or stand for extended periods of time
  • Ability to maintain satisfactory performance and attendance
  • Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act 


Required Qualifications

  • ​​High school diploma or GED equivalency

Preferred Qualifications

  • Experience in computer skills and data-entry
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent member service skills
  • Ability to interact professionally with all employees and members
  • Ability to effectively communicate with all levels both verbally and written
  • Ability to speak, read, and write Spanish is a plus
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified

Additional Locations: None
Requisition ID: 19344 


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Member Services Representative, AA Credit Union Support Services

American Airlines
Fort Worth, TX

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Member Services Representative, AA Credit Union Support Services

American Airlines
Fort Worth, TX

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