1+ months

Member Services Representative, AA Credit Union Payments Servicing 1

American Airlines
Fort Worth, TX 76102

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 29319 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for providing exemplary service to American Airlines Credit Union member and employees via an ACD line.

 

Specifically, you’ll do the following:

  • ​​Answers department ACD calls from members
  • Processes point of sale/ATM limit increases
  • Closes and reorders new/duplicate ATM/Debit cards to members
  • Provides PINS for cards
  • Reviews and processes fraud and dispute reports for members
  • Assists members with credit card payments, balance transfers and statement copies
  • Corresponds to members through secure messaging and emails
  • Completes processing of daily reports
  • Creates and promotes positive name recognition for the Credit Union
  • Researches member inquiries and provides solutions as required in a timely manner
  • Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
  • Fosters a culture that promotes teamwork, service excellence and relationship building within the overall organization
  • Ability to work varying schedules, including evenings and weekends
  • Ability to maintain satisfactory performance and attendance

Qualifications

Required Qualifications

  • ​High school diploma or GED
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent member service skills
  • Ability to interact professionally with all employees and members
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to speak, read, and write Spanish is a plus
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to sit for extended periods of time
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified
  • Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

​​​

Preferred Qualifications

  • Previous banking or Credit Union experience
  • Previous call center experience
  • Previous customer service experience

Additional Locations: None
Requisition ID: 29319 

Categories

Posted: 2019-06-04 Expires: 2019-08-21

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Member Services Representative, AA Credit Union Payments Servicing 1

American Airlines
Fort Worth, TX 76102

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