20 days old

Member Services Representative, AA Credit Union Payments Processing

American Airlines
Fort Worth, TX 76102

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 33250 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​​This job is a member of the Credit Union Team within the American Airlines Credit Union.
  • Responsible for daily functions associated with check processing, item processing, direct payments and funds transfers at American Airlines Credit Union.
What you'll do
  • ​Completes data entry and balancing functions
  • Coordinates return items with members, outside vendors, the Federal Reserve Bank and other institutions
  • Assists other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
  • Works member cases/activities assigned
  • Follows and maintains policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws
  • Processes loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks
  • Reviews, analyzes and approves Remote Deposit, Mobile, ATM, and other imaged enabled products
  • Logs, researches and makes necessary GL, account adjustments and/or returns
  • Processes Stop Pays and Check Batching
  • Completes daily balancing and branch closing
  • Obtains information from members for the timely and accurate processing of international and domestic funds transfer requests
  • Researches and verifies incoming and outgoing funds transfer information
  • Communicates with vendor to process funds transfers
  • Understands and is familiar with outgoing and incoming funds transfer laws
  • Deposits check returns, researches member returned checks on draft changes, processes member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
  • Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees
  • Ability to work extended hours in support of business needs
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​High school diploma or GED
  • Intermediate Excel and Word experience

Preferred Qualifications- Education & Prior Job Experience

  • ​Previous customer/member service experience
  • Previous banking or Credit Union experience

Skills, Licenses & Certifications

  • ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent customer service skills
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to perform mathematical calculations and analyze data
  • Ability to effectively prioritize work and meet deadlines under high volume pressure
  • Ability to cross-train and perform any role assigned within department
  • Ability to interact professionally with all employees and members
  • Ability to work independently and with minimal supervision
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to maintain satisfactory performance and attendance
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified
  • Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 33250 


Posted: 2019-09-27 Expires: 2019-10-27

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Member Services Representative, AA Credit Union Payments Processing

American Airlines
Fort Worth, TX 76102

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