29 days old

Member Services Representative, AA Credit Union Loan Processing

American Airlines
Fort Worth, TX

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 19181 


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.


You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.


What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.


Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union.​ This position will be responsible for working directly with Loan Officers and American Airlines Credit Union members to make the lending experience the best it can be.


Specifically, you’ll do the following

  • Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act​Answers a high volume of calls in the Phone Loan Department
  • Collects data and documentation for loan applications in compliance with Credit Union policies, procedures and NCUA regulations
  • Inputs data in LINK loan origination system
  • Closes and disburses loan funds
  • Cross sells additional loan products
  • Completes electronic documents
  • Processes mail, faxes and emails
  • Maintains satisfactory performance and attendance
  • Works in rotating Saturday schedule


Required Qualifications

  • ​High School diploma or GED equivalent 


Preferred Qualifications

  • ​Previous lending experience in a credit union, bank or finance company
  • Previous knowledge of Synopsys, LINK and Episys systems
  • Previous understanding of pay statements, tax returns, vehicle purchase orders and credit reports
  • Previous experience in a sales-culture environment
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
  • Ability to exercise excellent member and customer service skills
  • Possess above-average professional telephone skills
  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
  • Above average ability to interact professionally with all employees and members
  • Ability to adapt well to change
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified
  • Ability to speak, read, and write Spanish is a plus

Additional Locations: None
Requisition ID: 19181 


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Member Services Representative, AA Credit Union Loan Processing

American Airlines
Fort Worth, TX

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Member Services Representative, AA Credit Union Loan Processing

American Airlines
Fort Worth, TX

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