1+ months

Manager - Pc Support - 182172

El Paso, TX 79901
  • Job Code
\u003Cp\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EBASIC FUNCTION:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EProvides management leadership, organization direction and coordination to the PC Support Department. Manages the staff by setting priorities, assigning projects, providing upper management reports, training, development of associates and overseeing the 24/7 day support coverage. Responsible for implementing salary reviews and department budgets.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EESSENTIAL RESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Col\u003E \u003Cli\u003EInterfaces with DVPs, Service Center Executives, Roseland, Moorestown Management and San Dimas, providing assistance, guidance and recommendations regarding PC Support issues when necessary. Ensures timely resolution to minimize business interruption at the Service Centers. (Approx. weight 15%)\u003C/li\u003E \u003Cli\u003EManages the escalation, response to and resolution of PC Support issues that are reported by the DVP, Service Center Executives or Moorestown Management. (Approx. weight 15%)\u003C/li\u003E \u003Cli\u003EDirectly responsible for the approval and delegation of new projects to associates within PC Support. Monitors the progress of projects to completion. Ensures adherence to department schedules, including, but not limited to, beeper, meeting and late night schedules. (Approx. weight 15%)\u003C/li\u003E \u003Cli\u003EManages, coordinates and monitors \u0026quot;on demand\u0026quot; projects until completion. Recognizes, coordinates and escalates problems to proper associates or managers as necessary. (Approx. weight 15%)\u003C/li\u003E \u003Cli\u003EManages and provides training feedback to associates with periodic performance appraisal and identification of development needs. Works with each associate toward his/her annual goals and provides each associate with a yearly performance appraisal. Monitors the business demeanor of associates in resolving problems or crises. (Approx. weight 10%)\u003C/li\u003E \u003Cli\u003EProvides Moorestown Management with weekly/monthly progress reports on the PC Support Dept activities. (Approx. weight 10%)\u003C/li\u003E \u003Cli\u003EMaintains a current working knowledge of the Novell, NT, and all associated peripherals (Approx. weight 10%)\u003C/li\u003E \u003Cli\u003EManages the training of support services to ensure all areas of support are up to date in their knowledge of all new applications and products to accurately answer all questions coming in from the field. (Approx. weight 10%)\u003C/li\u003E \u003C/ol\u003E \u003Cp\u003E\u003Cstrong\u003ESPECIAL ACCOUNTABILITY:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EResponsible for managing second level PC Support and creating and maintaining service level agreements with the EasyPay Win/Net Centers. Responsible for maintaining the continuous technical support for all SBSServiceCenters and Moorestown. Provides 24 hour, seven day a week PC support via a paging device. System disruptions can prevent processing payrolls, quarterlies/year end reports and meeting daily delivery requirements.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EEducation\u003C/strong\u003E : BS degree or a technical training equivalent. Advanced PC or Network certification preferred.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EExperience\u003C/strong\u003E:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E2-3 years experience managing a PC Support organization.\u003C/li\u003E \u003Cli\u003E5-7 years help desk support experience.\u003C/li\u003E \u003Cli\u003E2\u002B Windows operating systems experience.\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cp\u003EPreference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAbility to maintain a pleasant, reassuring business demeanor in the midst of solving a problem or crisis, reassuring the EasyPay Service Center until the problem is resolved.\u003C/li\u003E \u003Cli\u003EGood interpersonal, communication and analytical skills.\u003C/li\u003E \u003Cli\u003EAbility to work independently under pressure.\u003C/li\u003E \u003Cli\u003EAbility to troubleshoot problems remotely, utilizing available resources\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-30 Expires: 2019-12-12

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Manager - Pc Support - 182172

El Paso, TX 79901

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