22 days old

Manager, IT Network

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 37925 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job
  • ​This job is a member of the Information Technology Team with the Information Technology Division.
  • ​Responsible for effectively managing the platform and midrange enterprise services. The individual will anticipate and solve problems at an enterprise level for Midrange Services. The individual in this position must remain continuously aware of business, technical, architecture, and infrastructure issues and aid in the development of creative solutions, including the outsourcing of those solutions. This individual may be called upon to provide any level of project management for single or multiple projects. This individual will also be responsible for managing Enterprise Shared Services (ESS). These services include Virtualization platform, Citrix, Load balancing etc. These services are offered at the enterprise level and are usually in high demand. The candidate must have the ability to determine enterprise priority and adjust delivery schedules for these services when scheduling conflicts occur.
What you'll do
  • Responsible for leading and directing an implementation team for deployment of complex Telephony systems in extremely high visibility, mission critical sites for business operations
  • Responsible for managing individual contributors and team leads to delivery Unified Communications and Radio Communications technologies.

  • Takes responsibility for personal and team technical and professional growth

  • Responsible for global support of operational radio infrastructure and evolution of radio and voice infrastructure

  • Act as the liaison between IT verticals, vendors, the business, and the network team
  • Conceives solutions, build consensus, and sell/execute solutions
  • Proactively recommends courses of action to maintain cost effectiveness and competitiveness
  • Proactively identifies troublesome trends as they develop; analyze/predict trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community
  • Ensures a stable production environment enterprise wide and review high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences
  • Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective
  • Continuously strives to improve client support:
    • Identifies opportunities and recommend solutions for improving service efficiency and effectiveness
    • Participates in IT initiatives to address service issues
  • Keeps abreast of technical aspects of computing environments:
    • have a working knowledge of department-specific applications
    • attend seminars and other educational opportunities
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree in Computer Science, Engineering, or related field/equivalent experience
  • 5+ years of direct people reporting responsibilities
  • 6-8 years of related experience in environments designing, planning, and implementing solutions using the latest technology
  • 3+ years working with outside vendors, negotiating services and monitoring the delivery of those services
  • 5+ years of management experience

Preferred Qualifications- Education & Prior Job Experience

  • Strong knowledge of VoIP/IP telephony systems, PBXs, Radio, voice mail, ACD’s, interactive voice services, conferencing, Session Border Controllers, call management systems, and telecommunications accounting systems
  • Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures such as Cisco WebEx, Microsoft Teams, and Zoom
  • Experience managing telecom/data carrier provisioning, billing, and troubleshooting procedures
  • Knowledge of VoIP networking and LAN/WAN architectures
  • Knowledge of Radio Frequency Engineering, UHF, VHF, and LMR technologies

Skills, Licenses & Certifications

  • Thorough understanding of distributed systems architecture and exposure to multiple technical disciplines including:
    • High-Availability, Redundancy, Clustering, Disaster Recovery, Load Balancing
    • Virtualization
    • Hardware platforms and Networking
  • Experience in evaluating and explaining complex problems or situations and make sound decisions in granting SLA relief or a course of action
  • Project planning and management skills; ability to identify and assess risk to determine action; budgeting; procurement; financial analysis
  • Comfortable with making project decisions, monitoring progress, and reporting results
  • Ability to anticipate and monitor capacity for shared services and plan accordingly to meet demand
  • Ability to identify group conflict and facilitate resolution
  • Demonstrated experience in effectively managing large projects in a cross-functional environment
  • Experience in effectively communicating with a broad base of end users and multiple management layers
  • Ability to effectively adapt to rapidly changing technology and apply it to business needs
  • Good understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships
  • Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
  • Good judgment and analytical skills; strong follow-up and organizational skills
  • Ability to conduct and prepare feasibility studies; develop outsourcing proposals and SLAs, including estimates for costs, time, and resources; prepare statistical reports; complete cost/benefit analyses; and conduct business
  • Demonstrated high competency in the execution of multiple large projects
  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
  • Experience in managing resources to meet goals across multiple projects
  • Experience in leading multidiscipline, high-performance work teams/groups
  • Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
  • Flexible person with the ability to manage stressful situations and adapt to changing environments
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 37925 


Posted: 2020-03-13 Expires: 2020-04-12

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Manager, IT Network

American Airlines
Fort Worth, TX 76102

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