13 days old

Manager - Health \u0026 Wealth - 184761

Aurora, CO 80012
  • Job Code
    184761
\u003Cp\u003E\u003Cstrong\u003ETitle: \u003C/strong\u003E\u003Cstrong\u003EManager - Health \u0026 Wealth\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EAt ADP we are driven by your success\u003C/strong\u003E. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values:\u003Cstrong\u003E Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EPosition Summary :\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EThe H\u0026W leadership team has responsibility for delivery of the national TotalSource Health and Wealth programs enabling clients to focus on their core activities, maximizing value and effectiveness across the full range of HR programs, thereby creating a more strategic HR delivery to their workforce. These programs include group medical, dental, vision, life insurance, disability, voluntary, ancillary (i.e., Spending/Savings, Health Advocacy, EAP, Perks) and MEP/401k Retirement Plan. Drives the design and delivery of ADP TotalSource\u0027s Health and Wealth services and ensuring services are provided in alignment with quality and service standards, and in compliance with applicable laws (Federal, State and local). Manage large complex relationships with external parties, including insurance, brokerage, consulting, recordkeeping, audit, legal and investment vendors, to ensure procedural and fiduciary requirements of the plans are met and to conduct periodic RFPs to negotiate state of the art services and competitive pricing on behalf of clients and WSEs. Work with the governing Committees of the Health \u0026 Wealth plans and other TotalSource leadership to drive strated, design, service enhancements and fiduciary oversight. offering supports over 500k worksite employees and Health premiums exceeding 3.5b in revenue and over 4.5b of 401k/MEP assets.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EEssential Duties \u0026 Responsibilities :\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EManage Daily Activities - manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize call monitoring, tNPS, NPS, A2A and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.\u003C/li\u003E \u003Cli\u003EProcess Improvement - Analyze operational workflows and processes and develop standards, policies and procedures. As applicable, partner with and maintain relationships, resources and operational controls with offshored resources to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.\u003C/li\u003E \u003Cli\u003ETalent Development \u0026 Engagement - Lead and inspire team (including offshored and contingent associates) to deliver exceptional quality service to clients on health and wealth activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.\u003C/li\u003E \u003Cli\u003EFinancial Management and Budgeting - develop staffing models and refinement including creation of hiring profiles for all functions, new hire training \u0026 assimilation programs. Set and ensure adherence to financial components including overtime, contingent workforce resources and business expenditures.\u003C/li\u003E \u003Cli\u003ECompliance/Risk Management - Risk mitigation through development and application of effective controls, communications, reporting and checks \u0026 balances to reduce financial exposure and liability. Ensure compliance with Section 125, ERISA, FSA, COBRA, HIPAA, COBRA, FMLA, USERRA and any other applicable city, county, state and federal benefit laws. Manage activities associated with annual filings such as 5500.\u003C/li\u003E \u003Cli\u003EStrategy and Business Advancement - Partner with business development, sales and strategy to identify service and product offering, pricing and definition. Participate in enhancement projects to improve customer service and retention.\u003C/li\u003E \u003Cli\u003ELeader of Leader - develop leadership talent with multiple functions and product/solution delivery. Responsibilities of managing and directing multiple service centers in addition to responsibilities of Talent Development \u0026 Engagement.\u003C/li\u003E \u003Cli\u003EVendor Relationship Management - manage plan operations and services. Leads relationships with vendors as appropriate (Health carriers, anciallary providers, MEP/Retirement Plan). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EEducation \u0026 Certification Requirements:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003ERequires Bachelor\u0027s degree\u003C/li\u003E \u003Cli\u003EMajor Area of Concentration is 1Business Administration, Health \u0026 Wealth disciplines (HealthCare, Retirement/Investments, and Human Resources).\u003C/li\u003E \u003Cli\u003EOther Education requirements are GBA, RPA, CEBS, SHRM-CP/SCP, QKA a plus.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EExperience:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003E3\u002B Years Leadership experience - experienced candidates are also encouraged to apply.\u003Cbr /\u003E\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-31 Expires: 2019-12-12

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Manager - Health \u0026 Wealth - 184761

ADP
Aurora, CO 80012

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